VIRGIN MOBILE - You've Improved

I tested the same method only with my wife's phone on MTN; there weren't any problems. So it must have been on VM's side.

Problem is when they phone the desk, the only response they have is "We'll log a ticket with Cell-C, can we please have a number where they can phone you back"

I'll let u know if I ever goet a call back from them.
 
My phone is the vodafone version, so it didn't show an edge (E) sign. But a vc operator told me that it does connect to edge if it get the signal, but just dont show it. But what I did then, was to change the phones' software, see the sticky . http://www.mybroadband.co.za/vb/showthread.php?t=65740 Now I can see when I connect to edge. Vodafone is still on the phone, but the looks of the operating system changed.
 
Hi Zabzoo,

You are welcome to contact me directly so I may chase up on your ticket which has been logged.

[email protected]


Regards,

Gerald.
 
jacqvt said:
My phone is the vodafone version, so it didn't show an edge (E) sign. But a vc operator told me that it does connect to edge if it get the signal, but just dont show it. But what I did then, was to change the phones' software, see the sticky . http://www.mybroadband.co.za/vb/showthread.php?t=65740 Now I can see when I connect to edge. Vodafone is still on the phone, but the looks of the operating system changed.
Click to expand...

I took my phone phone to customer care and insisted that they take vlive off. This will be done today. If they say they do not know then they must phone the motorola expert. He will give them the correct software version.
 
Emailed VM

GTVM said:
Hi Zabzoo,

You are welcome to contact me directly so I may chase up on your ticket which has been logged.

[email protected]


Regards,

Gerald.
Click to expand...

thanks for following up gerald - I've sent you an email. I appreciate it that you are willing to help me resolve this problem. ;)
 
Issue resolved - Thanks VM; I will test the next week and keep you posted here on this excellent forum.
 
Beri said:
I took my phone phone to customer care and insisted that they take vlive off. This will be done today. If they say they do not know then they must phone the motorola expert. He will give them the correct software version.
Click to expand...

I"m in Capetown for a while, so I took my V360 to the vodacare in Somerset mall . They told me it couldnt be done, they even phoned a guy who does their repairs, and even he told me it isnt possible. So thats why I did it myself. Maybe V3G can tell that guys to wake up, or maybe if they just set the alarms of some phones they have, then when it rings, they will wake up.
 
jacqvt said:
I"m in Capetown for a while, so I took my V360 to the vodacare in Somerset mall . They told me it couldnt be done, they even phoned a guy who does their repairs, and even he told me it isnt possible. So thats why I did it myself. Maybe V3G can tell that guys to wake up, or maybe if they just set the alarms of some phones they have, then when it rings, they will wake up.
Click to expand...

I was told by the manager and teckie that the v360 does not even have edge. I had to show them it in their own mag. They are there to sell phones and make money. not to sort out problems.
 
I think I have posted this before; but this is what resolved the connection issue with my Samsung D900

In the Windows Control Panel; Open the Phones and Modems dialog.
Select the |Modems| index tab
From the list, select the Samsung Modem (If its bluetooth; it'll show Bluetooth modem) and click on Properties
Click-on the Advanced index tab and add this Extra Initialisation command:

AT+CGDCONT=1,"IP","VDATA"

I am however not sure if this wil work with all phones, but I do know it helps for my D900.
 
I have done all that. THat is not the problem . It is called vlive on the vodafones that is giving problems. Just do not aske vodacom as they will tel you to get lost. Or give you the runaround
 
Beri said:
I have done all that. THat is not the problem . It is called vlive on the vodafones that is giving problems. Just do not aske vodacom as they will tel you to get lost. Or give you the runaround
Click to expand...

Beri surely you can disable Vlive on your phone under browser settings
 
no. I am no expert but was told that vlive software causes the phone to work only on gprs and not edge. I have been all over pe and no edge. If i use a friends phone with the same network he will get edge but not me. The motorola expert seem to agree on this as he told the customer care people to change the software and it will sort out the problem. I hope
 
Beri said:
no. I am no expert but was told that vlive software causes the phone to work only on gprs and not edge. I have been all over pe and no edge. If i use a friends phone with the same network he will get edge but not me. The motorola expert seem to agree on this as he told the customer care people to change the software and it will sort out the problem. I hope
Click to expand...

As far as I know; reloading the software is the only option. my D900 is an MTN branded phone, but this doesnt affect any of the other options.

I used my phone last night online; and I didnt have any problems connecting to VM using Bluetooth; Thanks for helping me to fix it VM :D
 
First 128K 5937 msecs: Download speed = 22077 Bytes per sec, Approx = 184K bits per sec
Second 128K 5360 msecs: Download speed = 24454 Bytes per sec, Approx = 203K bits per sec
Third 128K 6234 msecs: Download speed = 21025 Bytes per sec, Approx = 175K bits per sec
Fourth 128K 5625 msecs: Download speed = 23302 Bytes per sec, Approx = 194K bits per sec

dailup speed test. nice. gprs virgin not good
 
Internet via VM is slower than the famous Harvard tar drop experiment.

I would Google to check my facts, but I can't stand to look at another blank web page.

I have lost my Virgin'ity ...........
 
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