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Phone client and ask...
Send him an SMS asking him to send it to you, that way he can see you tried and cant be too p...off you couldnt fix it. If he doesnt send it then its not your fault.
asking seemed the obvious answer to me.
There's NT password crack, nails the administrators password but be carefull using it.
Have you tried login on the admin account and blank password? Sometimes that's never set.