VM issues, July 2007

|tera|

|tera|

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Got a few issues at the moment.

When I set my phone to automatically choose a network, it chooses Virgin. The problem is that if I send smses when it uses Virgin as the primary, then I get long delays. Last night I sent an sms, after I received one, the reply only came back after 2 and a half hours. When I view the sms details, it shows that the sms was sent 4 minutes after I replied, so why is there a 2 hour delay?

Today, the same thing happened, I sms'd someone, a full minute after I had just spoken to them to them on my phone, the delivery report just sat on "pending delivery" for about 5 minutes.

So, I decided to set my network on Vodacom as primary and Virgin secondary, it wasn't even a minute, then I received an sms and a delivery report, but the sms was sent 5 minutes ago, again, delayed by Virgin.

Can you please sort these issues out VM?

Thanks
tera

ps. when I speak on my phone, I can hear people fine, but they can't hear me that well, what's up with that? :p:D;)
 
Since this Topic is 'July issues'......

1)Whats with the ongoing daily VM interent not working thing?

2)And, whats with the stop/start traffic lights (robots as its called here lol) web page effect?

VM interent has been terrible recently for me. Whats changed VM reps?

Its a daily thing, where no.1 and no.2 kick in.

Are Virgin in breach of icasa's license agreement?
 
teraside said:
Got a few issues at the moment.

When I set my phone to automatically choose a network, it chooses Virgin. The problem is that if I send smses when it uses Virgin as the primary, then I get long delays. Last night I sent an sms, after I received one, the reply only came back after 2 and a half hours. When I view the sms details, it shows that the sms was sent 4 minutes after I replied, so why is there a 2 hour delay?

Today, the same thing happened, I sms'd someone, a full minute after I had just spoken to them to them on my phone, the delivery report just sat on "pending delivery" for about 5 minutes.

So, I decided to set my network on Vodacom as primary and Virgin secondary, it wasn't even a minute, then I received an sms and a delivery report, but the sms was sent 5 minutes ago, again, delayed by Virgin.

Can you please sort these issues out VM?

Thanks
tera

ps. when I speak on my phone, I can hear people fine, but they can't hear me that well, what's up with that? :p:D;)
Click to expand...
VM will tell you they are under no obligation to send an SMS immediately. I don't think there is even a time limit.

I also experience the poor call quality. I was blaming my phone, but I found the same with voice-mail which is nearly almost unintelligible no matter what handset I use.
I reported it to VM, but thus far have been ignored.
 
We've had one official downtime from VM reps which was for 18th July.

But we have an unofficial downtime everyday lately.
 
Skeptik said:
VM will tell you they are under no obligation to send an SMS immediately.
Click to expand...

Problem is, it gets delivered, but my phone does not get the message (the reply, or delivery report) the delay occurs with me, not with the recipient.

Like I said, if I choose Vodacom as my network, it's instant.

I don't really mind if I do get ignored, at least it gives me the opportunity to say something worthwhile :p ;) :D
 
This was more or less VM's modus operandi the past year, and i see no change so far that will lead to better performance for the future.
 
Hi teraside,

Thank you for bringing this to our attention. Please PM me your details or email on [email protected] so that this can be investigated. We are not experiencing problems on our SMS platform and such cases are isolated.
 
...and the fact that you can't make calls on weekends....

Virgin Sucks... I'm abou to start the process of porting away as per my comment on hellopeter this morning.
 
Is Virgin actively investigating these issues? Mentioned it elsewhere in the forum, but yesterday was a bit of a dead waste in terms of connectivity. Also, sent an email off to Virgin via their website about two weeks ago, no reply - what is up with that?

I have been with Virgin since their launch and I must say I am getting more and more despondent!
 
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saintm said:
Is Virgin actively investigating these issues? Mentioned it elsewhere in the forum, but yesterday was a bit of a dead waste in terms of connectivity. Also, sent an email off to Virgin via their website about two weeks ago, no reply - what is up with that? Fortune, your side is letting you down!

I have been with Virgin since their launch and I must say I am getting more and more despondent!
Click to expand...

Just move somewhere where the services work. Customer service on all the networks is bad... but what makes it worse with Virgin and CellC is tha you get bad customer service, and the actual network services themselves don't work.

Vodacom or MTN are your best bets.
 
xrapidx said:
Just move somewhere where the services work. Customer service on all the networks is bad... but what makes it worse with Virgin and CellC is tha you get bad customer service, and the actual network services themselves don't work.

Vodacom or MTN are your best bets.
Click to expand...

Sad thing is, busy emigrating to Australia. Sent an email to VM Aus and had a perfect reply the next day. Maybe it is time to drop Richard B an email about his product and service levels here?
 
saintm said:
Sad thing is, busy emigrating to Australia. Sent an email to VM Aus and had a perfect reply the next day. Maybe it is time to drop Richard B an email about his product and service levels here?
Click to expand...

Cell phone calls in Aus are damn expensive. I was shocked, and there use it or loss it policies are way worse than here.
 
saintm said:
True, true. But at least they had the decency to respond when I asked them a question! :D
Click to expand...

Its the same as here though... all presales is great. Thats what I found anyway, but I was on Vodafone.
 
ndlovu_f said:
Hi teraside,

Thank you for bringing this to our attention. Please PM me your details or email on [email protected] so that this can be investigated. We are not experiencing problems on our SMS platform and such cases are isolated.
Click to expand...

Hi ndlovu, I am really not in the mood to spend 30 minutes speaking to one of your technical representatives, I have a workaround for the problem, I select Vodacom as my preferred network. This issue started around last week Wednesday, so it's not my phone.

Kindly accept my decision ;) thanks.
 
CellC are paying me a visit tomorrow(tues). They phoned me today.

Given that their are a few of us that seem to be having the same probs, i'll report here as to what went on....
 
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