I had made purchases to the value of approximately R30 000 from the vodabucks store on 25 November 2021, Black Friday. I had chased the order up after few days, got told there are delays with vodabucks, and will receive a response within 72 hours. No response. Follow up again, no response. I had followed up again throughout December almost every second day day via the call centre and get fed and lied to and cheated about the same bullshit issue. Either a delay or guys are on leave and will revert back to me on email. Send them emails, and no response even though I get promised a reply with 72 hours. Not a single response to a number of emails. Call centre continued giving me their bullshit story of delays with orders.
Receive a call from the dane vodabucks call centre on 14 January 2022 and get told that they will refund me because there is no stock. There is no stock on 14 January 2022 obviously, but when I had purchased the items on 25 November 2021 there was clearly stock available. That is why I had paid for the products. When I tried purchasing items which were out of stock, I was clearly prevented from purchasing these items (and I have proof of this). So this no stock available story does not sit with me.,
I refuse to accept this refund as I require the goods I bought for the price I had purchased it at. And I had explained this in clean plain clear english to this gentleman.
For close to 2 months, this junk store sat with my money, and now comes back and tells me that there is no stock. Note how I had missed out on the opportunities and deals on Black Friday because I had purchased ( was lied to and cheated) from the vodabucks store. I needed to provide gifts to family and could not do so because of the delay caused by vodabucks. First give me a rough ride for close to two months and two months down the line come forward with this bullshit refund story? Damn how does one even do business like this? How much time and effort I had to waste by calling and emailing and stressing in following on an order which I had legitimately purchased from your junk store and now you opt to give me a refund after all this hassles I had to go through?
What about following a good business practice and honouring a deal a customer had paid for in accordance to regulations? There are so many stores out there who currently have stock of the items I had purchased (and was cheated on), for which I had paid money for. Why do you have to lie and say that there is no stock? Go purchase it from another store and honour the deal! That is business. A customer paid you money for this and you had accepted it! Don't come after One Month and 20 days and then say that there is no stock. This is absolutely unprofessional, it is amature and bad form from vodabucks. Ebucks also had issues with stock, but they bought from elsewhere and hounoured the deal or offered replacement items where stock was not available.
I want to know what vodabucks had done with my money from 25 November 2021 until today when they had refunded me. I had not agreed to loan vodabucks money as it seems to be the case now. I want answers. This seems more like vodabucks kept my money, did business with it and is now refunding me the same amount. (How many others went through this?)
Siss vodabucks. Siss.
So much for a company that gives you the run around when you do not renew a contract with them. Make you jump hoops when you want to cancel a contract with them (makes you pay for the remainder of the contract, what nonsense!).
Oh and two years ago when I had did not renew my contract with vodacom, WITH ADVANCE NOTICE, they kept on billing me for over a year thereafter! It has been over two years now, and I still have not received THIS refund!!! So, refund a poor guy when its convenient for you... most terrible service provider
Receive a call from the dane vodabucks call centre on 14 January 2022 and get told that they will refund me because there is no stock. There is no stock on 14 January 2022 obviously, but when I had purchased the items on 25 November 2021 there was clearly stock available. That is why I had paid for the products. When I tried purchasing items which were out of stock, I was clearly prevented from purchasing these items (and I have proof of this). So this no stock available story does not sit with me.,
I refuse to accept this refund as I require the goods I bought for the price I had purchased it at. And I had explained this in clean plain clear english to this gentleman.
For close to 2 months, this junk store sat with my money, and now comes back and tells me that there is no stock. Note how I had missed out on the opportunities and deals on Black Friday because I had purchased ( was lied to and cheated) from the vodabucks store. I needed to provide gifts to family and could not do so because of the delay caused by vodabucks. First give me a rough ride for close to two months and two months down the line come forward with this bullshit refund story? Damn how does one even do business like this? How much time and effort I had to waste by calling and emailing and stressing in following on an order which I had legitimately purchased from your junk store and now you opt to give me a refund after all this hassles I had to go through?
What about following a good business practice and honouring a deal a customer had paid for in accordance to regulations? There are so many stores out there who currently have stock of the items I had purchased (and was cheated on), for which I had paid money for. Why do you have to lie and say that there is no stock? Go purchase it from another store and honour the deal! That is business. A customer paid you money for this and you had accepted it! Don't come after One Month and 20 days and then say that there is no stock. This is absolutely unprofessional, it is amature and bad form from vodabucks. Ebucks also had issues with stock, but they bought from elsewhere and hounoured the deal or offered replacement items where stock was not available.
I want to know what vodabucks had done with my money from 25 November 2021 until today when they had refunded me. I had not agreed to loan vodabucks money as it seems to be the case now. I want answers. This seems more like vodabucks kept my money, did business with it and is now refunding me the same amount. (How many others went through this?)
Siss vodabucks. Siss.
So much for a company that gives you the run around when you do not renew a contract with them. Make you jump hoops when you want to cancel a contract with them (makes you pay for the remainder of the contract, what nonsense!).
Oh and two years ago when I had did not renew my contract with vodacom, WITH ADVANCE NOTICE, they kept on billing me for over a year thereafter! It has been over two years now, and I still have not received THIS refund!!! So, refund a poor guy when its convenient for you... most terrible service provider
