Vodacom Account Reporting

[odegos]

Vodacom4Me site is giving me gray hair! The account info page is more down that up, giving an error when trying to use its tabs!

Call center is not responding to my requests either. This is ongoing for two weeks now and really frustrating. I wish the reporting utility would work as well as all the adverts on the Vodacom4Me page that takes up nearly 40% of the viewable area!

I presume the contributing factor here is poor reporting utilities on the page making seemingly use of MS Access to report with - meant for SMBs... How about some enterprise stuff like AutoPage uses...

VodacomData - Your input would be most welcomed.

 

[odegos]

The error message that I'm talking about:

==============================================
We are currently experiencing problems servicing your request.


Please try again later or log your error with our Web team.

Error Code: v4me-25-300
==============================================

 

[Ockie]

Hello Odegos. What information do you require? PM me your details and what info you require and I will look it up on the system for you. Please note I can only assist with VSP numbers.

Kind Regards:
OC

 

[odegos]

Hi OC, After numerous retrys I finally was able to download the Itemised Billing reports that I needed. Thank you I came right. The error on the web page is consistent though.

 

[Ockie]

Yes, I have seen a few people complaining about it to VD...what must be kept in mind is that the reporting is linked to the billing systems. From round about the 29th - 3rd of each month when Billing Run revs reporting on 4me could/might/will be affected. As with all systems it is not perfect, but comparing our systems with competitors it seems we are ahead in the game when it comes to giving customers self service options.

Glad you came right...sorry it was a bit of a hassle for you though.

Kind Regards:
OC

 

[odegos]

Thanks OC - I fully understand and thank you for the prompt feedback.