SlowInternet
Executive Member
I need some advise with an issue regarding a new cellphone contract.
I applied online for a contract on a specific deal. There was a good deal listed under "Online Exlcusive deals" on Smart plan with a 24 month contract. There was a similar offer available on the website but for 36 month contract. After applying online I received an email confirming the deal and the amount due per month was confirmed. On the same date I received an sms confirming that it has been approved.
A few days later I received a sms advising that the order has been processed and handed over to the courier. On 17/12/2020 the couriers delivered the handset. Yesterday afternoon I logged into MyVodacom and with a great shock I saw that VC is now charging me an extra monthly fee for the handset which was never mentioned in the original deal on the website . (The deal wasn't available anymore a few days after I applied)
The additional fee was NOT part of the deal offered and if it was I would have never applied for the deal. I have contacted VC on Facebook messenger and tried to resolve this problem with no luck. All they say is that they will send me a new quote for the higher amount that will be applicable. It seems like they don't care about the original deal that was available on the website and the quote that was send to me and approved. Delivery has been made. I was never informed by VC about this extra fee that they are now adding to the contract either by email, sms or call. I only became aware of this after logging into MyVodacom.
How can VC just change deals when it suits them after delivery was made? I have already started using the device and accessories that came with the deal.
I applied online for a contract on a specific deal. There was a good deal listed under "Online Exlcusive deals" on Smart plan with a 24 month contract. There was a similar offer available on the website but for 36 month contract. After applying online I received an email confirming the deal and the amount due per month was confirmed. On the same date I received an sms confirming that it has been approved.
A few days later I received a sms advising that the order has been processed and handed over to the courier. On 17/12/2020 the couriers delivered the handset. Yesterday afternoon I logged into MyVodacom and with a great shock I saw that VC is now charging me an extra monthly fee for the handset which was never mentioned in the original deal on the website . (The deal wasn't available anymore a few days after I applied)
The additional fee was NOT part of the deal offered and if it was I would have never applied for the deal. I have contacted VC on Facebook messenger and tried to resolve this problem with no luck. All they say is that they will send me a new quote for the higher amount that will be applicable. It seems like they don't care about the original deal that was available on the website and the quote that was send to me and approved. Delivery has been made. I was never informed by VC about this extra fee that they are now adding to the contract either by email, sms or call. I only became aware of this after logging into MyVodacom.
How can VC just change deals when it suits them after delivery was made? I have already started using the device and accessories that came with the deal.
