Vodacom Business the worst support ever!!!

Fulcrum29

Fulcrum29

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Who here deals with VC Business support?

We have business agreements with domain, hosting and dedicated server services with Vodacom.

The problem:

Without going into the service issues, I will only complain on getting in contact and receiving support and answers to our queries and requests with business level support.

  • You cannot contact them on the Vodacom Business website it seems broken and throws errors splat on the screen. “Let us contact you” section…
  • The Account Manager does not answer or reply, never!
  • We do not have Vodacom cellular agreements, thus when the call centres never picks up hours on end, we keep on racking up bills. This is in regard to all Vodacom Business contact numbers!!! Being kept on hold is not the way to deliver support to business customers, our customers have the same issue.
  • We only ever received an reply or response when we mailed, [email protected], but they only Forward the mail to incompetent people who never end up to assist, even when we reply to them.
  • This has been going on since January, when we actually needed support; we never contacted them in the past.
  • Vodacom seems only to reply with invoices, which we pay!!!

This is the worst service levels ever we had received; this is ignoring a customer and their customer base on all levels. We had today send our last message via email and should we not receive any answer or being Forwarded to people who never assist, this will be made known on many levels.

I do not want any representative to assist here, since it would only be a PR action, we already made queries and requests we are waiting answer on. I am complaining here since this is on business level, support which should be immediate within agreed response times.

Does anyone else here have issues similar to this with Vodacom?

I’m not a VC Cellular (voice & data) user, but I will gladly join and support the OOBShark campaign!!!
 
Totally agree I would avoid Vodacom business like the plague
 
That is pretty dismal given their outrageous prices. Their rates are pretty much along the lines of the worst I've seen in South Africa. For R57/mo you're getting 100mb of storage, 1gb of transfer and 5 whole e-mail accounts? Wow.
Dude, refer to my signature for relative comparison.
 
Last edited:
chopsky said:
That is pretty dismal given their outrageous prices. Their rates are pretty much along the lines of the worst I've seen in South Africa. For R57/mo you're getting 100mb of storage, 1gb of transfer and 5 whole e-mail accounts? Wow.
Dude, refer to my signature for relative comparison.
Click to expand...

It has to do with service agreements on high technical level (responsibility on tier 1); many reasons why your client will have to be with say Hetzner, Vodacom or any other SA provider which agrees to our service levels depending on the customer needs and requirements, the problem with Vodacom is that they do not even meet their own service levels. At this stage they have still not answered us and we are being on hold since the morning, this is ridiculous.

Our own company is completely hosted in Europe and USA on custom built dedicated servers, support is immediate and within agreed response times, never had issues.

I see your hosting is shared hosting and a Hetzner reseller.
 
Fulcrum29 said:
Our own company is completely hosted in Europe and USA on custom built dedicated servers, support is immediate and within agreed response times, never had issues.
Click to expand...

I have noticed this too. Got a few servers in Texas and France. No special service level agreements but the response times and competency far exceed that of the IS, Vodacom Biz and MTN Biz.

The latency may be higher but the risk to business is significantly lower.
 
It saddens me to read this , Use to work in that division a few years ago and it was the most exciting times for me. Hope you guys have a better experience.
 
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