We've had Vodacom fixed business wireless for nearly 2 years now. It has been an endless nightmare of late. The service drops at least once a month, with downtime sometimes stretching an entire week. Vodacom has been in breach of their own SLA agreement 3 times now, yet they shrug their shoulders when I bring that up.
I'm really getting frustrated with them now as they quite literally provide no solution to the issue, even though i have requested many many times for feedback on the issue, as well as a long term solution for the problem.
What's my next step? Ombudsman? Surely they can't get away with breaching their own 48 hour SLA agreement (Of which i have evidence). Does anyone have a contact for a manager possibly, as the consultants blatantly ignore my request to be put through to a manager every time.
I'm really getting frustrated with them now as they quite literally provide no solution to the issue, even though i have requested many many times for feedback on the issue, as well as a long term solution for the problem.
What's my next step? Ombudsman? Surely they can't get away with breaching their own 48 hour SLA agreement (Of which i have evidence). Does anyone have a contact for a manager possibly, as the consultants blatantly ignore my request to be put through to a manager every time.
