Vodacom Call Center - Agents are MIA

[AdrianH]

Hi All

No matter what I try and do, when dialing an international number I get "No authorization to make this call" or something. I have done the USSD codes, and it enables international calling, but I still get the authorization error when trying to call international.

Since Tuesday, I have been dialing 135 but all I get is "We have high volume of calls, so use the 135 menu or phone back later" It never says "hold for a consultant" and if I don't pick a menu item, it hangs up after a minute. Its like there are no more agents in the Vodacom Call Centre.

Any ideas?

 

[Dairyfarmer]

They are using the VC network to receive calls. Probably only got 1 bar.

 

[AdrianH]

So a week later, still get automated menu with no option to speak to consultant. Guess I'll have to pop into store now.

 

[codeandcake]

I am having the same issue
Have tried everything!
Did you ever find a way to get through AdrianH?

 

[cavedog]

You have to wait. Let it run through the menu and right at the end "or hold for more options"

Then it gives a bunch of options again and right at the end "or press 8 to speak to a consultant"

 

[AdrianH]

You have to wait. Let it run through the menu and right at the end "or hold for more options"

Then it gives a bunch of options again and right at the end "or press 8 to speak to a consultant"

Hi

I've tried that, nothing ever comes up at the end, it merely cuts the call. Closest I got is a chat option which they promptly cut the call after saying "welcome to the chatbot", sent me an SMS to reply to the chat bot.

I did call on colleagues Vodacom (contract) phone and when choosing the chat option, and agent picked up. So I am now thinking that calling from prepaid phone changes the menu and does away with speaking to an agent.

It's frustrating

 

[cavedog]

Yeah prepaid menu is different.

You are probably going to need to press for lock pr block a stolen phone in the menu. Those options usually goes through to a consultant.

 

[AdrianH]

Yeah prepaid menu is different.

You are probably going to need to press for lock pr block a stolen phone in the menu. Those options usually goes through to a consultant.

Thanks, will give it a go later.

 

[Ndums03]

Hi I bought minutes that expires at 12 midnight but now am allowed to call saying don't have airtime where as I bought unlimited minutes

 

[Heisenborg]

Hi I bought minutes that expires at 12 midnight but now am allowed to call saying don't have airtime where as I bought unlimited minutes

You have come to the right place fo sho