I think Jannie's problem is that he just cannot cope with the many queries about Vodacom's service and therfor are trying to pass some of it one to other providers!
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Vodacom CEO email address
- Thread starter ievei
- Start date
Hi, I am also desperate to em the Vodacom CEO- Please assist.
If you think Vodacom delivers pre-arranged and vital international roaming facilities, think again- there a good chance they will not- When you are overseas without roaming, don’t expect much help from them either.
I requested and received international roaming service from Vodacom many years ago. Three times last year I found my roaming service to be inactive, despite checking with Vodacom before I left. On each occasion instead of just resuming the service, I was instructed to meet Vodacom's “special new” requirements in order to get roaming service reinstated. One of these conditions is/was impossible to meet. To re-instate roaming took Vodacom a roughly week on each occasion, during the week Vodacom repeatedly told me that roaming was enabled yet my phone was dead- a travelling companion had Vodacom roaming services.
When approached for an assurance that it would not happen a 4th time, Vodacom CEO office’s response was to offer profuse apologies and to deny access to the Vodacom Community web-site to discuss their general response of "That's the way it is -live with it". I wonder how the Vodacom CEO handles such poor service when he travels internationally.
If you think Vodacom delivers pre-arranged and vital international roaming facilities, think again- there a good chance they will not- When you are overseas without roaming, don’t expect much help from them either.
I requested and received international roaming service from Vodacom many years ago. Three times last year I found my roaming service to be inactive, despite checking with Vodacom before I left. On each occasion instead of just resuming the service, I was instructed to meet Vodacom's “special new” requirements in order to get roaming service reinstated. One of these conditions is/was impossible to meet. To re-instate roaming took Vodacom a roughly week on each occasion, during the week Vodacom repeatedly told me that roaming was enabled yet my phone was dead- a travelling companion had Vodacom roaming services.
When approached for an assurance that it would not happen a 4th time, Vodacom CEO office’s response was to offer profuse apologies and to deny access to the Vodacom Community web-site to discuss their general response of "That's the way it is -live with it". I wonder how the Vodacom CEO handles such poor service when he travels internationally.
Rather give them *** feedback on facebook and twitter.. that way u get service almost immediately.. power of social media
Hie, I've got a problem with vodacom account, I made a cancelation of it but person I was talking to never canceled it and I phoned to solve this matter, they told me that, they will investigate and come back to me but no one is coming back to me. I think media will be a solution on this because this is not the first time
now05ster
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As per the post above rather post on Facebook or Twitter. They do listen to social media posts. Last time I posted on twitter Vodacom phoned me the same day to assist.