vodacom contract cancellation hassles

[axelblue]

Is there anyone from Vodacom here that can assist. I am having the world of nonsense from vodacom just to cancel a contract. I went to the vodacom customer centre, there I was given a number to phone to cancel the contract. I phones and was told the contract will from then be cancelled. low and behold end of month it is not. I phoned again, the person there told me the number is deleted and thay cannot make sure why the contract was not cancelled. I now have to phone the "legal department" for that. Monday to Friday. This is pure nonsense. I have been to the vodacom customer care shop, i have phoned them more then once, and i was promised a service. Now i still am not sure of where I stand. This should be everyday business for vodacom. So unacceptable.

 

[distraction]

the old department game. Why can't companies understand that good customer service means one point of contact?
I was tossed from one department to the next trying to close my Standard Bank credit card. Took about a year. Then tried to close a Telkom 3G account, eventually getting lawyers letters which all took another year.

Now I refuse to talk to internal departments. I say to the guy, you are my representative, you opened this account, and you will close it for me. Absolutely no reason why they can't phone their own departments.