Vodacom contract has not been activated since December

McGuywer

Executive Member
Joined
Jun 28, 2006
Messages
6,031
#1
Vodacom, can you assist?


Placed an order at Elite Mobile on the 6th Dec.
Received the phone in good order and working.
Got an SMS on the 13th that the SIM has been activated. But it has not been.
Phoned Vodacom and asked them to activate. Still nothing.
Send support request to Elite Mobile on the 18th, they phoned and said they will activate. Still nothing.

I now have the phone and SIM for a month and have not been able to use it.
 

Ockie

Resident Lead Bender
Joined
Feb 16, 2008
Messages
48,454
#3
Hi there. Unfortunately no one else will be able to activate that contract but Elite Mobile. They do not seem troubled by the fact that they have issued a phone for which, until such time that the contract is activated...Vodacom will not be reimbursing them for.

I suggest phoning them and asking for a manager of some kind there.

Ockie
 

pgs

Senior Member
Joined
Oct 10, 2012
Messages
646
#5
end support request to Elite Mobile on the 18th, they phoned and said they will activate. Still nothing.

I now have the phone and SIM for a month and have not been able to use it.
You did not get back to Elite. They were under the impression that all was sorted. IMHO you will have to pay for December. Not Elites fault that you didn't get back to them.
 

qtftth

New Member
Joined
Nov 16, 2018
Messages
5
#6
Vodacom, can you assist?


Placed an order at Elite Mobile on the 6th Dec.
Received the phone in good order and working.
Got an SMS on the 13th that the SIM has been activated. But it has not been.
Phoned Vodacom and asked them to activate. Still nothing.
Send support request to Elite Mobile on the 18th, they phoned and said they will activate. Still nothing.

I now have the phone and SIM for a month and have not been able to use it.
i wan to buy a new phone. of huawei
 
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