Sign up with GoogleHi, I need advice on what to do with regards to my Vodacom query - I have tried calling, emailing and chatting but either I am transferred to someone else or my call gets cut.
In January I got a contract for my son's birthday- it was for the Vodacom Tab and it was meant to be a top up contract. The bill came to R1928 in total. When I queried this I was told it was an open contract - this was not told to me when I submitted the application online and one of the representatives called me back to explain the terms. Why on earth would I give a 13 year old an open contract? I clearly remember asking if it was top up and when he runs out of data if can I just top up like I do with my contract. The answer was yes.
After numerous attempts to straighten this out, one of your people suggested I change the contract, which I agreed to out of desperation. I will now be paying R199 per month instead of the R59 I was quoted. This seemed the lesser of two evils. My new bill however is R1307 excluding monthly subscriptions.
I was referred to their legal department for a copy of the recording and when I got through, Ntombi accidentally dropped the call. I called back but after waiting for a while I gave up.
What can I do???????
In January I got a contract for my son's birthday- it was for the Vodacom Tab and it was meant to be a top up contract. The bill came to R1928 in total. When I queried this I was told it was an open contract - this was not told to me when I submitted the application online and one of the representatives called me back to explain the terms. Why on earth would I give a 13 year old an open contract? I clearly remember asking if it was top up and when he runs out of data if can I just top up like I do with my contract. The answer was yes.
After numerous attempts to straighten this out, one of your people suggested I change the contract, which I agreed to out of desperation. I will now be paying R199 per month instead of the R59 I was quoted. This seemed the lesser of two evils. My new bill however is R1307 excluding monthly subscriptions.
I was referred to their legal department for a copy of the recording and when I got through, Ntombi accidentally dropped the call. I called back but after waiting for a while I gave up.
What can I do???????