Vodacom Data Contract : Cancel via email ?

[Dolby]

I took a 24 month data contract that ends 28 September (just over 2 months) .

Everywhere is directing me to phone the contact center - but so much easier to do this via text for me. However, is there not rather an email address to cancel the contract?

Something I couldn't find online

 

[VC-1]

To protect yourself and possible legal action - Send a formal email to [email protected] clearly indicate - Notice of Termination yyyy/mm/dd-ensuring you receive a Service Reference.

 

[Dolby]

Thanks - will do!

Tried 2 stores near me , but they just go to voicemail.

Customer service is terrible with these guys

 

[Dolby]

They try make the process as difficult as possible .

I've sent the email - no reply , just the acknowledgement ...
I phoned numerous stores and can't get through to anyone ...
Eventually went into the store and they have to phone the call centre ?

It sounds like old Telkom days when the retail stores simply phoned the same call centre

 

[AstroTurf]

135 works for their stuff most of the time.

 

[VC-1]

@ Dolby - The mere fact you received an acknowledgement is "Prima Facia" evidence of your compliance to the T&C of your contract termination notice, when the bun fight breaks out and when you send messages to [email protected] informing them of impending legal action.

 

[Dolby]

135 works for their stuff most of the time.

but so much easier to do this via text for me. However, is there not rather an email address to cancel the contract?

Yea but they must have alternatives for call center folk, doctors or others that cannot sit on a phone call

 

[VC-1]

@ Dolby- The important fact is all contracts at Vodacom are "written" therefore it follows that notices should be in writing.
I would Forward your original message to [email protected] to resolve your issue.

 

[Dolby]

I went to Hellopeter and they've done it for me - thanks !