DISCLAIMER : Typed a longer post but was logged out on submission so here is the condensed version. Moderators, please move if not in the correct forum
1. I recently moved my Showmax Debit over to Vodacom, it was one of the best pieces of software integrations I have ever experienced on a local product. Well done to the developers involved on both sides, it was smooth, easy and worked.
Within seconds and from my phone, I was able to change the billing being redirected to the vodacom site and back to showmax effortlessly.
I was intrigued by the offer to switch as it came with 3GB of FREE showmax data on my mobile
However, the first time I tried watching a showmax episode on the bus from my phone, my paid for data was depleted in a manner of minutes, while the full 1GB Showmax data remained unaffected.
I phoned Vodacom and after 30+ minutes of transfers and waiting my call got cutoff, but not before the technician confirmed that the wrong data was being used.
I phoned the number back that I received during the call, but ended up with Vodacom Fibre who could not assist and I did not phone again.
2. Fast forward to this morning, I get on the bus and see my data is depleted, purchased 50MB to hold me till the end of the month for whatzapp use, between wifi spots.
On the MyVodacom app, I saw the promotion for MegMyDay, today they give you 1GB to use on Takealot and Pinterest
Within 5 minutes of scrolling through the latest tattoo trends and designs on the big P, I received an sms to inform me that my purchased data has once again been depleted, leaving the 1GB of promotional data untouched.
NOW, as a software engineer I understand that there are always bug in the code, but from a company as big and powerful as Vodacom, I would expect some sort of testing before they launch a campaign like this.
How many other people who are less tech savvy than I, lost all their paid data, went out of bundle and wasted their airtime thinking they are on the free data.
My number is just a record in a table, no different than anyone else, so I refuse to believe that this is isolated to me.
Why, more than a month after my initial complain is there still data routing issues on promotional offers, why has noone from Vodacom called me back, I had to confirm my details 4 times, or does the query end when you drop the call?
Can anyone else please test this to see if they are also affected? I know not everyone here is a Showmax subscriber so scenario/issue 1 would be harder to test, but all Vodacom customers are eligible for the MegMyDay promo.
1. I recently moved my Showmax Debit over to Vodacom, it was one of the best pieces of software integrations I have ever experienced on a local product. Well done to the developers involved on both sides, it was smooth, easy and worked.
Within seconds and from my phone, I was able to change the billing being redirected to the vodacom site and back to showmax effortlessly.
I was intrigued by the offer to switch as it came with 3GB of FREE showmax data on my mobile
However, the first time I tried watching a showmax episode on the bus from my phone, my paid for data was depleted in a manner of minutes, while the full 1GB Showmax data remained unaffected.
I phoned Vodacom and after 30+ minutes of transfers and waiting my call got cutoff, but not before the technician confirmed that the wrong data was being used.
I phoned the number back that I received during the call, but ended up with Vodacom Fibre who could not assist and I did not phone again.
2. Fast forward to this morning, I get on the bus and see my data is depleted, purchased 50MB to hold me till the end of the month for whatzapp use, between wifi spots.
On the MyVodacom app, I saw the promotion for MegMyDay, today they give you 1GB to use on Takealot and Pinterest
Within 5 minutes of scrolling through the latest tattoo trends and designs on the big P, I received an sms to inform me that my purchased data has once again been depleted, leaving the 1GB of promotional data untouched.
NOW, as a software engineer I understand that there are always bug in the code, but from a company as big and powerful as Vodacom, I would expect some sort of testing before they launch a campaign like this.
How many other people who are less tech savvy than I, lost all their paid data, went out of bundle and wasted their airtime thinking they are on the free data.
My number is just a record in a table, no different than anyone else, so I refuse to believe that this is isolated to me.
Why, more than a month after my initial complain is there still data routing issues on promotional offers, why has noone from Vodacom called me back, I had to confirm my details 4 times, or does the query end when you drop the call?
Can anyone else please test this to see if they are also affected? I know not everyone here is a Showmax subscriber so scenario/issue 1 would be harder to test, but all Vodacom customers are eligible for the MegMyDay promo.
yep seems that way.