I have been really disappointed with Vodacom due to their response to my dispute around data usage.
They have repeatedly closed tickets that still have not been resolved.
They refuse to supply detailed data usage stats in a useable format.
They told me that they could give me the details but only verbally - this I declined as I want it on Vodacom paper as evidence.
I was sent a waiver document which basically said I could not use the data against Vodacom basically negating my rights.
They eventually provided a detailed usage but it was packet data traffic and not actual bandwidth used.
They offered me three months free - an admission of guilt.
They agreed to cancel the contract but have not done so.
Their Executive Client Liaison Officer has not responded to emails since 21 October despite my threatening Vodacom with criminal charges.
I really do not know how to proceed other than to lay a criminal charge against the directors of Vodacom.
They have repeatedly closed tickets that still have not been resolved.
They refuse to supply detailed data usage stats in a useable format.
They told me that they could give me the details but only verbally - this I declined as I want it on Vodacom paper as evidence.
I was sent a waiver document which basically said I could not use the data against Vodacom basically negating my rights.
They eventually provided a detailed usage but it was packet data traffic and not actual bandwidth used.
They offered me three months free - an admission of guilt.
They agreed to cancel the contract but have not done so.
Their Executive Client Liaison Officer has not responded to emails since 21 October despite my threatening Vodacom with criminal charges.
I really do not know how to proceed other than to lay a criminal charge against the directors of Vodacom.
