Vodacom email to sms problem

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Good day

I wrote a program that sends urls to people and a form that pulls 2 variables out and puts that variables in the url thats sent as a email.

http://host/custom/site/landing.php?case_number=1000&user_name=admin

Sometimes the "_" in case_number and user_name just doesn't send over the sms, no spaces or anything, it looks like this. i cant take the "_" out (there is no way)

http://host/custom/site/landing.php?casenumber=1000&username=admin

what can it be? i tried everything

thanx in advance
 
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