Vodacom email won't log in

[ODTech]

I have a sim that was switched from contract to prepaid and since then the mailbox won't authenticate. I can reset the password but it doesn't help.

A semi clueless vodacom agent at the call center said i must "unlock" the mailbox but couldn't tell me where. I can log into vodacom.co.za without issue.

Anyone know where to "unlock" the mailbox?

 

[SauRoNZA]

Eish...a Vodacom email address was the big mistake in the first place.

Rather move now while you can.

Unfortunately can’t help with the issue.

 

[Venomous]

I seem to recall that some VC contracts included a "free" mail box with the contract, but it becomes invalid when the contract ends.

The last time I came accross that was about 4years ago, so not tooooo clear on the details...

 

[backstreetboy]

I seem to recall that some VC contracts included a "free" mail box with the contract, but it becomes invalid when the contract ends.

The last time I came accross that was about 4years ago, so not tooooo clear on the details...

Never had a contract but had a vodamail mailbox until I saw the Google light and moved over to gmail/inbox.

 

[ODTech]

I seem to recall that some VC contracts included a "free" mail box with the contract, but it becomes invalid when the contract ends.

The last time I came accross that was about 4years ago, so not tooooo clear on the details...

It's actualy not my email account.
On their email accounts promo page they say it's "Available to ALL Vodacom Customers".

 

[ODTech]

5 Calls to Vodacom later and they finaly create a support ticket and forward it to the tech support guys. Tech support takes one look at it and figures out that they have to change the free premium mailbox to just a plain free mailbox since it is now a prepaid sim.
Vodacom's system kept deactivating the free premium mailbox as soon as the call center staff reactivated it.