Vodacom extorting money for a service cancelled by them

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Vodacom cancelled my contract and deleted my number from their network after them removing my banking details from their system. I reconfirmed the details with them which the request was added on their system to reload my details, but as they confirmed was never done and the deleted my number.
3 months ago Vodacom debited my account, and when I called them as I have done during the year there was no outstanding money on my account, ID or name.
A debt collection company contacted me and is trying to extort R5200 out of me which I am expected to pay for services up until 2017. After a few arguments they finally gave me my contract which states it’s a 24 months contract and was signed in 2013, Vodacom cancelled it a month before it ended.
I have asked that if I have to pay they re-instate my service, but no one is getting back to me apart from the debt collection agency who is taking out a court order apparently against me.
The debt collection agency confirmed that my contract was indeed cancelled by Vodacom, but I still am required to pay for services up until 2017.
I have logged numerous calls with Vodacom and mailed numerous times their legal department with no response what so ever to assist.

 

[masontdk]

That sounds bad. Have you tried logging a complaint at http://hellopeter.com? they normally respond to complaints there.

 

[Ockie]

My experience have been that if you default and go into arrears with your account and do not honour your promise to pays, your debit order details are removed and if the account is not paid via EFT in a certain amount of time the account gets handed over to collections and soon after if still not resolved the line is deleted and it goes to legal.

Did they give a reason as to why your debit order details was removed?