Sign up with GoogleSo for the past month and a bit I have had numerous calls open with vodacom fiber for packet loss. I have sent WinMTR tests to various sites international and local(including vodacom.co.za as well as google dns) that show between 4 and 8% packet loss as well as screenshots of connection info from teamspeak(local and international hosted) that show the same.
Initially when I phoned, the agent on the phone indicated that the above pack loss was acceptable? They finally sent out a technician that did a trace route and sent it back to the "back office"? The technician advised that the latency seemed high and he would send the information back for them to check the fiber levels. Got an email today saying the service request was closed.
Now I am getting the feeling that the problem might over subscription related if he is doing trace routes during the day and it seems fine other than high latency? I have no idea what to do next as the agent on the phone this evening advised there is nothing else left for them to do. Any suggestions on what to do next?
Initially when I phoned, the agent on the phone indicated that the above pack loss was acceptable? They finally sent out a technician that did a trace route and sent it back to the "back office"? The technician advised that the latency seemed high and he would send the information back for them to check the fiber levels. Got an email today saying the service request was closed.
Now I am getting the feeling that the problem might over subscription related if he is doing trace routes during the day and it seems fine other than high latency? I have no idea what to do next as the agent on the phone this evening advised there is nothing else left for them to do. Any suggestions on what to do next?
