Vodacom Fibre cancellation issues

[Eckart Zollner]

Unfortunately over the past few years in the Midvaal area, the combination of last mile Vumatel fibre and long haul DFA fibre have left my home office connection highly unstable with frequent outages. So I submitted my Vodacom fibre cancellation on 30 November through their online portal. I received a cancellation acknowledgement email from their portal the same day. But the next day I got a call from the Vodacom fibre team, trying to tell me that can only do manual cancellations, and it being 1 December, now I have to pay an additional 1 months service for something that I am not using and have replaced with more reliable Openserve fibre. How does one deal with this? I have been a Vodacom client these past 31 years with multiple mobile and fibre contracts, this is really how Vodacom wants to treat loyal clients?

 

[HartsockZA]

Unfortunately over the past few years in the Midvaal area, the combination of last mile Vumatel fibre and long haul DFA fibre have left my home office connection highly unstable with frequent outages. So I submitted my Vodacom fibre cancellation on 30 November through their online portal. I received a cancellation acknowledgement email from their portal the same day. But the next day I got a call from the Vodacom fibre team, trying to tell me that can only do manual cancellations, and it being 1 December, now I have to pay an additional 1 months service for something that I am not using and have replaced with more reliable Openserve fibre. How does one deal with this? I have been a Vodacom client these past 31 years with multiple mobile and fibre contracts, this is really how Vodacom wants to treat loyal clients?

Sadly, a months notice is normal on fibre

 

[Eckart Zollner]

The point is that Vodacom lost the day and not me, I terminated on time for 30 days, and they themselves added a day to get 30 days more revenue out of me

 

[PBCool]

The point is that Vodacom lost the day and not me, I terminated on time for 30 days, and they themselves added a day to get 30 days more revenue out of me

If you gave notice online they need to accept that as the day of notice. It is unreasonable for them to expect otherwise. I would log it with ISPA.