VODACOM incompetent and now unethical behaviour to avoid fixing there problem

[SagaN]

I am so VERY ANGRY and frustrated with VODACOM,

I have been a VODACOM customer for the last 16 years.
I renewed the contract 6 months ago round about the same time they were migrating over to a new back-end system.
I have since then not received 1 correct balance notification sms.
At the start, 6 months ago they start off with amounts like -R476, -R376, then one Saturday morning 26 sms's R0,00 balance.

I have logged this problem now 6 times for every time SOMEONE at VODACOM closes the fault stating that the problem has been fixed, but no one has bothered to phone and ask if this was the case.
Not getting any joy from going via the 082 11 call center I have discovered that posting on their Facebook page does get their attention way faster and have actually been the only way some kind of
" We will escalate and get back to you " helpful response.

Now today I see that they have gone and actively blocked and restricted be ability to post on their Facebook page and comment on any posts. I find this kind of behavior EXTREMELY unethical, to Actively, knowingly administer ways to prevent your customer to be able to publicly complain and raise matters with you is surely wrong.

SO I have no way of managing my account to curb calls because of sms notifications that I am not getting.

Does anyone have a senior person at VODACOM's contact nr so that I can contact someone that could maybe actually do something about this ?

 

[The Voice]

*their (sorry)

Were you abusive on their FB page? Can't think they would've blocked you otherwise.

 

[esvi]

I feel your pain.

Struggled for 4.5 months to get a double billed issue fixed. Eventually you will speak to the right person that actually follows up with you. But you will probably go through 60 others that will tell you it's been escalated.

Raise your issue on their social media, but keep in mind that its not the social media guys that caused this problem for you, they are your key to getting it fixed though. The only people at Vodacom that actually do their jobs, so be nice.

I'd suggest Twitter, as that's how I finally got my problem solved.

 

[Dairyfarmer]

I kicked and screamed for 4 months at the beginning of the year. I was trying to port out but the "new system" wouldn't allow it. I phoned as many different people as I could, travelled 200km round trip, twice, to the nearest VC care centre. It doesn't help. VC will do as they please, when they want. Those on contracts are of little concern to VC (or any network for that matter). They make up a small percentage of their user base. They rely on the prepaid customer, hence they get all the attention. These are the people less likely to waste resources on getting access to FB and complaining.

 

[SagaN]

I was angry and kept complaining
Surely if they keep not fixing the problem I can keep complaining ?

 

[Dairyfarmer]

Until there is mass voting with feet, they don't give a rat's about you, or what you write about them. Not much different to caner.

 

[Pavan]

jannie van zyl is a forumite... speak to him.

 

[Pavan]

http://mybroadband.co.za/vb/member.php/77906-jannievanzyl