Vodacom Incorrect contract upgrade amount

[Ashez7]

So Vodacom contacted me and wanted to sell me a contract and i refused and said i am interested in the R199 20 gig deal only.

I told them i'l only be happy with that deal if i upgrade. The consultant first said no this cannot be done because im not within the upgrade period. So i thought fine but 30 minutes the consultant calls me and said it can be done at R199. I thought wow awesome but it was actually all a lie!


I check my bill on the app and contacted support and says i will be charged R399 for 20gigs instead of R199 i know they have this promotion as well because my wife has got the deal.

When i specifically told the consultant I only want that upgrade if its R199. I logged a call stating that my matter will be escalated and someone will call me back however yesterday i missed the call and this morning i get an sms.

that says "Good day your reversal not done , due to technical error , I have escalated the matter to our I.T department to assist" so i thought ok it happends but now I get a second sms stating " Dear vodacom customer we trust you enjoyed the service experience and your query has been closed. We value your loyal support"

What is going on at vodacom ?

 

[Kloofvreter]

Good luck!

 

[Kevvie]

Same over the phone upgrade done end February 2020 also with a data package. After I opened a case as fraud at the police and a case against Vodacom at ICASA my recording was listened to and things started moving.
Unfortunately any changes kicks into effect on the last day of the month. Which means after the February oopsie hopefully things will be near perfect on 1 May.

 

[Ockie]

I keep warning people. Do not do things over the PHONE!!!!!!

Either do it online where you can see exactly what the deal is for your upgrade and you have it in writing etc with the order print out....or go into a store (once lock down is lifted)