Vodacom is useless - who do i turn to??

E

Emile du Toit

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THIS IS DAY 12 AND VODACOM HAVE NOT CORRECTED ANY OF THEIR STUFF UPS! This is my 3rd complaint on Hello Peter, plus several on Facebook and an email to CEO Mohamed Joosub. Lets face it, this company has no interest in their customers. Just a quick recap on my main grievances: (1) Vodacom sold me a very expensive router that when it was clearly not functioning properly claimed it was because I was using a different companies sim. A few weeks later I bought a Vodacom sim and the problem is actually WORSE. (2) Vodacom claims that I used up 8 Gig of data in my first 36h of my contract, despite only surfing and not downloading a single thing. (3) Despite clearly signing for a nightowl contract (my signature is on record and the staff at the Cavendish branch can support this 100%) they claim I do not have a nightowl contract. (4) When I contacted customer care they were seriously USELESS and the manager in charge refused to refer me on to anyone, OR EVEN GIVE ME A REFERENCE NUMBER FOR MY CALL. (5) it has now been 10 days and I haven't even received any contact from their technical team. Lets face it, none of these issues should take more than 20 minutes to fix! What appalling service!
 
> who do i turn to

Bad news, you can turn nowhere, all the cell companies are basically the same, meaning, some places you can get wonderful service and some places none. They have basically monopoly to do as they want as they all have millions of clients.

My advice, stay with Vodacom, just don't accept poor service and harrass them until they help.
 
Emile du Toit said:
THIS IS DAY 12 AND VODACOM HAVE NOT CORRECTED ANY OF THEIR STUFF UPS! This is my 3rd complaint on Hello Peter, plus several on Facebook and an email to CEO Mohamed Joosub. Lets face it, this company has no interest in their customers. Just a quick recap on my main grievances: (1) Vodacom sold me a very expensive router that when it was clearly not functioning properly claimed it was because I was using a different companies sim. A few weeks later I bought a Vodacom sim and the problem is actually WORSE. (2) Vodacom claims that I used up 8 Gig of data in my first 36h of my contract, despite only surfing and not downloading a single thing. (3) Despite clearly signing for a nightowl contract (my signature is on record and the staff at the Cavendish branch can support this 100%) they claim I do not have a nightowl contract. (4) When I contacted customer care they were seriously USELESS and the manager in charge refused to refer me on to anyone, OR EVEN GIVE ME A REFERENCE NUMBER FOR MY CALL. (5) it has now been 10 days and I haven't even received any contact from their technical team. Lets face it, none of these issues should take more than 20 minutes to fix! What appalling service!
Click to expand...

CellC

*runs*
 
OHNO said:
> who do i turn to

Bad news, you can turn nowhere, all the cell companies are basically the same, meaning, some places you can get wonderful service and some places none. They have basically monopoly to do as they want as they all have millions of clients.

My advice, stay with Vodacom, just don't accept poor service and harrass them until they help.
Click to expand...


+1
 
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