Vodacom + MetroFibre - match made in hell?

[m4td3v]

So on the 21st of January I phoned Vodacom to cancel my line as I wanted to move to WebAfrica 1000mbps (from 75mbps)

Reluctantly I decided to accept Vodacom's deal match, good deal, R200 cheaper than WebAfrica...

So Feb 1 comes and my line speed is not upgraded (I almost knew this was going to happen). So I've been on the phone every single day since last week Monday, with the most useless support from Vodacom.

At some point in the week, they upgraded my upload speed (Yay?) So now I sit with a 75/500 line and no one to help me.

What's the easiest way to get assistance from Metrofibre since my point of contact is supposed to be the ISP?

 

[cavedog]

That happens sometimes with metrofibre they just need to reprovision the line.

 

[Ben$ch]

Hi @m4td3v

Will drop you a DM,

Regards,
Jonathan

 

[m4td3v]

Sorted after phoning Vodacom and refusing to hang up until they phoned Metro whilst I was waiting - simple reprovision fixed it, and I lay all this blame on Vodacom How does it take 20+ calls to get them to contact Metro and just do a reprovision!