Vodacom Mistaken Upgrade Nightmare

[adimeee]

Does anyone know how I can go about resolving this: I recently upgraded my phone/contract through vodacom via their website. Throughout the process I was receiving sms's from vodacom confirming the upgrade process along the way. When i finally got my phone and studied my bill i realised vodacom provisioned a new line instead of upgrading my contract/existing line. I have the sms's that shows upgrade but I have still not been able to get vodacom to rectify my issue. It's probably been about 6 months now that I am paying for two contracts and vodacom is seriously not moving their feet with their investigation. I get given a new reference number and promises to call back each time I have contacted them.

 

[Bliksis]

This is what they do. They use companies to do this on their behalf. Telkom uses a scummy piece of schit company called Selldirect and the agents will even tell you they're working for Telkom.

I am afraid that I will bring more negativity than advice, because I've learnt from experience with Vodacom that their stores will only sell you stuff and cannot assist you with queries.

Make things as difficult as possible for the customer to contest, until the customer relents and just continue to pay.

Perhaps check other Vodacom threads, some people have tagged some Vodacom peeps in here, perhaps there is a solution somewhere.