Ok...So in November last year I get this call from Vodacom Direct and am told that you guys are offering package which will give me far more data than what I am paying for on my pre-paid contract R181.00 a month and for a mere R129.00 extra I could enjoy 2 Gig data with a wireless router..I do my sums and agree and within a few days I get it delivered too me at my office.
Well trying to get connected was challenging to say the least and after 4 visits to the VODASHOP at Canal Walk ( 1 month later) with no joy..Agent tells me that I have a faulty unit possibly and they need to send it to the technical centre in JHG...ok so wanting to give this unit a chance I wait patiently and a replacement is sent to the shop and I collect it...well since then I managed to use 200mb at most as 90 % of the time I struggle but no luck..November /December.....it will not connect with my requested password...I call again to complain and pretty promptly (this morning) a technician arrives and after much struggling I am told that this unit is also faulty as we could not connect wirelessly so only his lap top managed to get connected briefly while the cable..I am given a reference number S3/8U13Q/QZROP. and also given a telephone number of Vodacom Direct and the lady answered and I explained my situation only to be asked to hold on as she wanted to speak to a manager to see how we can resolve my unhappiness with paying for a service which I have not been able to use at all..Well she lost my call and I am still waiting for a call but ......I want to get out of this contract immediately...how do I go about it without being give a whole song and dance?
So today 29/1 I am still waiting on a response and only after posting my displeasure on their Facebook page I get a call and them asking me whats my issue??...I tell them the story all over again and expressed my dissatisfaction with the fact that I am now into my 3rd payment without out the required and expected " service?"..
In my humble opinion this so called service which has cost me 3x R129.00 is never going to work and I am demanding cancellation of contract for services not rendered.......now they throw the cancellation fee in my face =75%......what do Ido ???????...Graham
Well trying to get connected was challenging to say the least and after 4 visits to the VODASHOP at Canal Walk ( 1 month later) with no joy..Agent tells me that I have a faulty unit possibly and they need to send it to the technical centre in JHG...ok so wanting to give this unit a chance I wait patiently and a replacement is sent to the shop and I collect it...well since then I managed to use 200mb at most as 90 % of the time I struggle but no luck..November /December.....it will not connect with my requested password...I call again to complain and pretty promptly (this morning) a technician arrives and after much struggling I am told that this unit is also faulty as we could not connect wirelessly so only his lap top managed to get connected briefly while the cable..I am given a reference number S3/8U13Q/QZROP. and also given a telephone number of Vodacom Direct and the lady answered and I explained my situation only to be asked to hold on as she wanted to speak to a manager to see how we can resolve my unhappiness with paying for a service which I have not been able to use at all..Well she lost my call and I am still waiting for a call but ......I want to get out of this contract immediately...how do I go about it without being give a whole song and dance?
So today 29/1 I am still waiting on a response and only after posting my displeasure on their Facebook page I get a call and them asking me whats my issue??...I tell them the story all over again and expressed my dissatisfaction with the fact that I am now into my 3rd payment without out the required and expected " service?"..
In my humble opinion this so called service which has cost me 3x R129.00 is never going to work and I am demanding cancellation of contract for services not rendered.......now they throw the cancellation fee in my face =75%......what do Ido ???????...Graham