Vodacom My Gig 5 contract

[Ansiep1]

Good day

My husband took out the above contract on special via Makro for R199pm (24 months). The special price is for 5G day and 5G night time data. On the 29th I received an SMS stating that the data bundle has depleted and out of bundle rates now apply. I immediately switched off the router. Great was our surprise when we received our account R466.54!

I immediately checked my bill online and great was my surprise that the current bill is already R205, with more than 4G still available?

I sent an e-mail to Vodacom accounts department on 10 Oct 2016 with my query as well as a letter by my husband that I may have access to the account. Last night my husband called the accounts department as we have not had any response and was told that we are charged extra for visiting certain websites. The person could, however, not provide us with a list of websites that are charged for.

Is that possible? I have never heard of that. He was not informed of that when bought the special.

Is there someone out there who can assist? (Still no response from Vodacom on our e-mail)

 

[Ockie]

Good day

My husband took out the above contract on special via Makro for R199pm (24 months). The special price is for 5G day and 5G night time data. On the 29th I received an SMS stating that the data bundle has depleted and out of bundle rates now apply. I immediately switched off the router. Great was our surprise when we received our account R466.54!

I immediately checked my bill online and great was my surprise that the current bill is already R205, with more than 4G still available?

I sent an e-mail to Vodacom accounts department on 10 Oct 2016 with my query as well as a letter by my husband that I may have access to the account. Last night my husband called the accounts department as we have not had any response and was told that we are charged extra for visiting certain websites. The person could, however, not provide us with a list of websites that are charged for.

Is that possible? I have never heard of that. He was not informed of that when bought the special.

Is there someone out there who can assist? (Still no response from Vodacom on our e-mail)

Please check on your invoice. There should be a once off R97.00 connection fee on there. Vodacom does not charge different rates for different websites. A meg is a meg to Vodacom, no matter where it comes from.

 

[marco79]

All I can think of is that you were given pro-rata data for the month of activation. If your account was activated on the 20th of the month then you would only receive 10/30 days x 5Gb = 1.67Gb. 10 would be the remaining days. If activated later in the month you would get less data.

 

[Ansiep1]

Hi Ockie, We took it out on 27 Aug when we paid the connection fee etc. Then on 3 September we received and account for R199 whicih we paid. Now we received an amount of R466.54, the R199 plus data usage of R267.54. My bill currently shows my subscription R199 and data usage of R5.00 although my available balance is more than 4G.