Vodacom Number Deleted

[CharlFdt]

My Vodacom number was deleted from the Vodacom system on Wednesday night. I suspect it has something to do with the port/upgrade of the line to Autopage in December. At the moment Vodacom is refering me to Autopage and Autopage to Vodacom. Autopage call centre indicate that all their Vodacom lines were transferred to Vodacom.

Any advice how to reactivate the number seeing that it is a business number.

 

[Hemi300c]

Perfect opportunity to cancel and change to a different service provider.
They have broken the contract.

 

[Ockie]

My Vodacom number was deleted from the Vodacom system on Wednesday night. I suspect it has something to do with the port/upgrade of the line to Autopage in December. At the moment Vodacom is refering me to Autopage and Autopage to Vodacom. Autopage call centre indicate that all their Vodacom lines were transferred to Vodacom.

Any advice how to reactivate the number seeing that it is a business number.

All Vodacom Autopage numbers were migrated to Vodacom billing system. PM me the number and I will try and see what is going on there.

 

[CharlFdt]

Hi Ockie

I've send the pm with the information.

 

[Ockie]

Hello Charl. I have reqeusted additional info that I need to log this SR for you

 

[CharlFdt]

Hi Ockie I've send the info requested.

 

[Ockie]

Done

 

[CharlFdt]

Hi Ockie Just an update. The line is still not reactivated. I will check tomorrow morning again. May be the new month will bring some luck.

 

[Ockie]

Hi Ockie Just an update. The line is still not reactivated. I will check tomorrow morning again. May be the new month will bring some luck.

Hi. Escalated it and copied two FSC's in on it.