Vodacom Online chat : Frustrating ... please Fix !

[kemosabe]

Hi,

I am hoping that someone at Vodacom will read this.

The online chat 'help' (sic) has a really really frustrating behaviour.

https://help.vodacom.co.za/personal/vodacomchat?msisdn=xxxxxxxxx

In a web browser, it does not return focus to the User Text Entry field.

• After every line you type
• when you press <Return>
• and the Operator or whatever responds
• you have to pick up your mouse, and return focus to the entry field

This is idiot level 101 coding.

Please can someone fix it.

Thanks

 

[BradleyKZN]

You should edit your link, as that looks like your phone number in there

Hi,

I am hoping that someone at Vodacom will read this.

The online chat 'help' (sic) has a really really frustrating behaviour.

https://help.vodacom.co.za/personal/vodacomchat?msisdn=

In a web browser, it does not return focus to the User Text Entry field.

• After every line you type
• when you press <Return>
• and the Operator or whatever responds
• you have to pick up your mouse, and return focus to the entry field

This is idiot level 101 coding.

Please can someone fix it.

Thanks

 

[kemosabe]

You should edit your link, as that looks like your phone number in there

Thanks.
Done.

My bad.
Typing in frustration can lead to oversight.

Could you please also remove it from your quoted text ?

 

[BradleyKZN]

Thanks.
Done.

My bad.
Typing in frustration can lead to oversight.

Could you please also remove it from your quoted text ?

Done as well

 

[dr.grimm]

damn Vodacom!!

 

[Quapmocka]

Isn't the online chat feature just some sort of bot on the other end?

I hardly ever use an online chat feature on a company website. Usually feels like speaking to a robot.

 

[kemosabe]

@Quapmocka

Isn't the online chat feature just some sort of bot on the other end?

There are 2 chat options.

1. A self-service Bot
2. A consultant chat

I'm referring to 2

I hardly ever use an online chat feature on a company website. Usually feels like speaking to a robot.

Have you tried getting through to a human on the phone lately ?

Call Centre (local and abroad):
082 135

This customer help line has 4 IVR options, every one of which takes you through to a pre-recorded help message ... and then cuts you off.

No talk to a consultant option.

Vodacom do not care. At all.

Take the money and run.

That's their internal motto.