Vodacom please explain this

[Beri]

I use my Vodacom sim in my ipad and I am on a topup.
every month I use the ipad app to convert the money to data.
today I tried to convert again but it was not possible on the app
I then tried to us the web site and there was no option to do a once off purchase.
so I phoned the call center and was told that I cannot use topup to buy data bundles and that this was never available. I spoke to Phileme Mgesi.
she insisted that it is not possible to do this....... wtf is going on

 

[Beri]

still waiting.........

 

[zizebra]

Thats crazy. I have been doing this for the past 1 year.

 

[Beri]

yip......I drives me insane when they tell me it is impossible to do it.
maybe ockie will see this and help me again.

 

[VC-1]

I use my Vodacom sim in my ipad and I am on a topup.
every month I use the ipad app to convert the money to data.
today I tried to convert again but it was not possible on the app
I then tried to us the web site and there was no option to do a once off purchase.
so I phoned the call center and was told that I cannot use topup to buy data bundles and that this was never available. I spoke to Phileme Mgesi.
she insisted that it is not possible to do this....... wtf is going on

Mr Beri I am of the opinion that your energies of your anger will be better served by directing your problem to VodacomData alternatively sending an email to [email protected] to resolve the lack of product knowledge by Phileme Mgesi., in doing so preventing any other clients experiencing the same problem. Reporting this problem to this forum will not prevent the re-occurrence.

 

[nand]

Had this too a while back.

Apparently "Top-up airtime" is not the same as either Prepaid or Contract. They told me I'd have to buy prepaid airtime to do this, and that only the prepaid airtime would be available to use towards a purchase.

 

[Beri]

Mr Beri I am of the opinion that your energies of your anger will be better served by directing your problem to VodacomData alternatively sending an email to [email protected] to resolve the lack of product knowledge by Phileme Mgesi., in doing so preventing any other clients experiencing the same problem. Reporting this problem to this forum will not prevent the re-occurrence.

If you call someone and they do not know the answer then they should have told me to contact someone else or put me through to the correct department. This was not the case and she told me that this is not possible and have never been possible to do this. She also told me that she can put me in contact with her supervisor and they will tell me the same thing. Total lack of training.
good thing that my contract is done at the end of the month. I can tell you that they will stuff up the cancelation as well.