Vodacom poor service

[Brown Fox]

I have a business 3g card with 2gb a month and a R100 limit set by me.

Last month I used the R100 limit and the account was capped.

I have not been able to connect this month because the R100 limit was push over to this month instead of
being reset.

It's error on Vodacom’s system.

Now it's been a week and Vodacom can't sort this out.
The person I chatted to now says that I need to send in a company letter head signed by the account holder with his ID.

The account holder is not available.

I asked to speak to a manager but was told they have all gone home.
This is after I requested a Manager to call me yesterday and I am still waiting.


I don't see why I have to do all of this because of an error with the system.

 

[Ockie]

I have a business 3g card with 2gb a month and a R100 limit set by me.

Last month I used the R100 limit and the account was capped.

I have not been able to connect this month because the R100 limit was push over to this month instead of
being reset.

It's error on Vodacom’s system.

Now it's been a week and Vodacom can't sort this out.
The person I chatted to now says that I need to send in a company letter head signed by the account holder with his ID.

The account holder is not available.

I asked to speak to a manager but was told they have all gone home.
This is after I requested a Manager to call me yesterday and I am still waiting.


I don't see why I have to do all of this because of an error with the system.

That is very strange. The system is supposed to reset on the 1st of each month.

PM me the 3G number please...I would like to have a look @ this.