Vodacom Rep Please answer

[Piesang]

If I was a loyal Vodacom contract client since 1994 with 6 lines and I was due for a upgrade in August but my phone is starting to give me problems and I phoned your retentions department asking for a early upgrade and maybe a special deal what would you have said to me??

I will let you know what MTNSP told me after I get a reply from someone.

 

[krieg]

It's nothing special, depending on your profile you can do a premature upgrade even 12 months before your due date. You will then for example pay 3 years before upgrading again. Will your contract be in month 22 or 24 in August? Some SP's allow an upgrade in month 22.

 

[geezer]

In the cellphone industry there is no loyalty to long-term clients. Take a look at the specials advertised, and try to get it as an existing customer! "No sir, that is only for new subscibers. For contract renewals, please choose one of these 3 year old phones!"

 

[Piesang]

It's nothing special, depending on your profile you can do a premature upgrade even 12 months before your due date. You will then for example pay 3 years before upgrading again. Will your contract be in month 22 or 24 in August? Some SP's allow an upgrade in month 22.

I can upgrade in month 20. August is month 20. I know about someone that's asked for a "special deal" because he's a client for a while and spend a certain amount per month so he got a nice deal and they also gave him R3500 cash. So where do they draw the line and who benefit?