Vodacom Rip Off

[MichelleMartens]

My husband goes to a Vodacom shop to upgrade his contract and the consultant asks him if he wants his data transferred to which he replies yes please, he is then told it will take 20 minutes and he can come back.

He returns to which the consultant states that he's not finished and eventually bills him R1247.00 of which R200.00 is for a cover and R150.00 Admin - acceptable, the balance of nearly R900.00 is for transferring of data?? when questioned we are told that the consultant told him it will cost R160.00 per set up??? My husband never even heard him say that.... What does set up mean? why was it not explained in detail and that it will cost nearly R1000.00!!!! No indication of cost was explained and then he still states he should have charged more!! Also no signage of extra costs displayed in the store for customers to read and maybe query?

After contacting the head office I'm told that that's what they charge because they are losing out on another customer sale/commission ?? Who by the way earns R900.00 per hour ?? What a rip off .

When this contract is finished Vodacom will not see us again!

 

[My_King]

Mine is almost done. Last "contract" will be my house

 

[VC-1]

My husband goes to a Vodacom shop to upgrade his contract and the consultant asks him if he wants his data transferred to which he replies yes please, he is then told it will take 20 minutes and he can come back.

He returns to which the consultant states that he's not finished and eventually bills him R1247.00 of which R200.00 is for a cover and R150.00 Admin - acceptable, the balance of nearly R900.00 is for transferring of data?? when questioned we are told that the consultant told him it will cost R160.00 per set up??? My husband never even heard him say that.... What does set up mean? why was it not explained in detail and that it will cost nearly R1000.00!!!! No indication of cost was explained and then he still states he should have charged more!! Also no signage of extra costs displayed in the store for customers to read and maybe query?

After contacting the head office I'm told that that's what they charge because they are losing out on another customer sale/commission ?? Who by the way earns R900.00 per hour ?? What a rip off .

When this contract is finished Vodacom will not see us again!

[MENTION=533835]MichelleMartens[/MENTION]- We seriously suggest composing a email to [email protected] to resolve your problem, Wara,wara,wara on this forum WILL NOT resolve your problem The honesty of ANY shop assist in the sales game deserves "Caveat Emptor" = Let the buyer beware.

 

[RedhotNeo]

honestly people need to be a little bit smarter. phones these days come with all the software you need to transfer your files from old phone to new. before you choose your phone, research it...

also he should have checked if there was a charge for transferring data.. consultant also was wrong for not informing customer there will be a charge. i wont pay for something if i was not informed before the job was started thats theres a charge

 

[MirageF1]

honestly people need to be a little bit smarter. phones these days come with all the software you need to transfer your files from old phone to new. before you choose your phone, research it...

+1

No excuses in this day and age really...