anelwitthoft
New Member
- Joined
- May 3, 2018
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HI
I have a LTE Vodacom Business contract. Your get the router and dongle from Vodacom already to use. I also ported my business phone number to this router. So without this router my business do not have connection. I was not told then that it will take a minimum of 21-36 working days for it to be repair should anything go wrong with it. At the time when I bought it, I was under the impression that I can buy any lte modem and just put the sim in and it will work.
The first time my router stopped working, it took 3 months for it to be back on my permises. The first day I connected it, it had no data on it. When I phone helpdesk, they said that I used all of it in half an afternoon (80gig). There goes 3 months of data ....
When it stopped working again, I was out of contract. Vodacom said they bringing Fiber to my premises. I must stay on that contract till then. It will give me a one month time to cancel the lte one and start on the Fiber contract. So I went to the repair shop and asked them if I could buy a new Vodacom router, because I wanted to cut the 3 months waiting period out. It will be cheaper to just buy the router. They said they do not have stock and that they will let me know in 2 week if they might get stock. They will send the router in for a quote, and that will take 21 working days.
I went to the Vodacom shop and ask them if they can sell me a Vodacom router. They said the same, but they said I must go and buy the same thing somewhere else (Huawei HG659) and plug the dongle it that and it will work. I wanted to make sure so I when to the technical department and I showed them the product and they assured me that it will work. So I bought the Huawei HG659 router and it DID NOT WORK. It is looking for the Solution ID username and password. I went back and the shop said that the Mac address of the router must be synced with my account and that they will try to do that for me. I am still waiting and I am in the 2nd month now:-( They said that they do not see my mac address when they try to connect. I need my Solution ID password
I have a LTE Vodacom Business contract. Your get the router and dongle from Vodacom already to use. I also ported my business phone number to this router. So without this router my business do not have connection. I was not told then that it will take a minimum of 21-36 working days for it to be repair should anything go wrong with it. At the time when I bought it, I was under the impression that I can buy any lte modem and just put the sim in and it will work.
The first time my router stopped working, it took 3 months for it to be back on my permises. The first day I connected it, it had no data on it. When I phone helpdesk, they said that I used all of it in half an afternoon (80gig). There goes 3 months of data ....
When it stopped working again, I was out of contract. Vodacom said they bringing Fiber to my premises. I must stay on that contract till then. It will give me a one month time to cancel the lte one and start on the Fiber contract. So I went to the repair shop and asked them if I could buy a new Vodacom router, because I wanted to cut the 3 months waiting period out. It will be cheaper to just buy the router. They said they do not have stock and that they will let me know in 2 week if they might get stock. They will send the router in for a quote, and that will take 21 working days.
I went to the Vodacom shop and ask them if they can sell me a Vodacom router. They said the same, but they said I must go and buy the same thing somewhere else (Huawei HG659) and plug the dongle it that and it will work. I wanted to make sure so I when to the technical department and I showed them the product and they assured me that it will work. So I bought the Huawei HG659 router and it DID NOT WORK. It is looking for the Solution ID username and password. I went back and the shop said that the Mac address of the router must be synced with my account and that they will try to do that for me. I am still waiting and I am in the 2nd month now:-( They said that they do not see my mac address when they try to connect. I need my Solution ID password