[Vodacom - Smartstep & Topup 135s] Off topic issue with Vodacom

[emmanuel]

Could the Vodacom representative please assist me with an off topic issue I have with Vodacom?

It's off topic because it is not Vodacom Broadband related but a tariff plan issue.

Could I please raise it here, seeing as to date I've had unsatisfactory response from the Vodacom customer care helpdesk?

 

[Syndyre]

What's the problem? Have you tried emailing customer care? It generally works better than calling.

 

[ic]

What's the problem? Have you tried emailing customer care? It generally works better than calling.

Yep, emailing [email protected] should do the trick...

 

[emmanuel]

Have you tried emailing customer care? It generally works better than calling.

Yes, they responded diligently each time, but didn't hear what I had to say.

What's the problem?

I'm on Top Up 135s, which is a pre-paid contract. For Pre-paid a new tariff plan was introduced, SmartStep. I don't qualify for this very reasonable tariff plan because Top Up 135s is a contract and they do not cater for such packages.

My request/query/complaint is that such a tariff plan should be made available to every Vodacom customer, irrespective of pre-paid, contract, or post paid, so everyone benefits.

In my own case my reasoning is this. Vodacom has my money up front regularly but I do not qualify because their billing does not cater for it. I say fix the billing.