[Vodacom] SMS Bundles not being received

[Dovi]

This month neither my brother nor I have received our SMS 200 bundles with our VodaCom contracts. This has happened before, and when we phoned VodaCom customer care, they told us that sometimes SMS Bundles simply "slip off" your contract and you have to have them reactivated. Is this true? It's such a nuisance to have to phone and get them to reactivate it.

PLUS - we'd sent SMS's under the impression that it was just going off our bundles, whereas it's infact been charging peak and off-peak SMS rates which VodaCom (last time this happened) refuse to refund us for.


EDIT: Please delete - double posting.

 

[Dovi]

SMS Bundles not being received

This month neither my brother nor I have received our SMS 200 bundles with our VodaCom contracts. This has happened before, and when we phoned VodaCom customer care, they told us that sometimes SMS Bundles simply "slip off" your contract and you have to have them reactivated. Is this true? It's such a nuisance to have to phone and get them to reactivate it.

PLUS - we'd sent SMS's under the impression that it was just going off our bundles, whereas it's infact been charging peak and off-peak SMS rates which VodaCom (last time this happened) refuse to refund us for.