Vodacom stole my airtime!

S

Shostakovich

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Joined
Dec 4, 2012
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i loaded an vodacom airtime and my balance was increased to R253.00. I wanted to buy vodacom 2gb promotional data bundles on 05 july 13 and dialled 111 star harsh thing but when the data bundle was supposed to load i got the 'technical error please try again later' message. Ok but when i checked my airtime balance i was left with only R4. I also checked my data bundles balance, thinking the data could have been loaded even when i got the error message but no, the only balances that show is the R20gb and R1gb promo bundles i purchased last month. Vodacom stole my airtime without giving anything in return. Voda thieves!
 
Same thing happened to me in the week. It's not stolen. They've stupidly loaded it into the promotional bundle section, so it doesn't show up on your normal data bundle balance. You've got to got to *111#, then go to the promotional bundle menu and it will show there.
 
mercurial said:
Same thing happened to me in the week. It's not stolen. They've stupidly loaded it into the promotional bundle section, so it doesn't show up on your normal data bundle balance. You've got to got to *111#, then go to the promotional bundle menu and it will show there.
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haven't you realized i said when i checked it showed the R20gb and R1gb promo bundles i loaded last month? Which means i checked on the promotional bundles balances as my R20gb bundles is left with R219mb and R1gb with 0mb.
 
technical error call customer care or their data department they will sort you out (load your data)
 
Shostakovich said:
haven't you realized i said when i checked it showed the R20gb and R1gb promo bundles i loaded last month? Which means i checked on the promotional bundles balances as my R20gb bundles is left with R219mb and R1gb with 0mb.
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No, I haven't realised.
 
Shostakovich said:
haven't you realized i said when i checked it showed the R20gb and R1gb promo bundles i loaded last month? Which means i checked on the promotional bundles balances as my R20gb bundles is left with R219mb and R1gb with 0mb.
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haven't you realised that when he suggested checking your promotional balance he obviously misinterpreted what you'd said and was trying to be helpful?
 
Shostakovich said:
haven't you realized i said when i checked it showed the R20gb and R1gb promo bundles i loaded last month? Which means i checked on the promotional bundles balances as my R20gb bundles is left with R219mb and R1gb with 0mb.
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You said when you checked, you didn't state when you checked under promotional hence someone was trying to help you.
He thought you were a dumbess, and judging from your reaction, that opinion of you has been re-instated.
 
MR.C said:
You said when you checked, you didn't state when you checked under promotional hence someone was trying to help you.
He thought you were a dumbess, and judging from your reaction, that opinion of you has been re-instated.
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I said when i checked the balance it only showed the 20gb and 1gb promotional bundles i purchased last month. In no way could have those shown under normal data bundle balances. no need calling me dumbass as this was only a misinterpritation.
 
Last edited:
Same thing happened to me. I loaded R200, bought the 1GB promo bundle for R149,and poof!, my R149 disappeared. Called data support on 155, guy there told me to take out battery and wait for 5 minutes and put back in. Data should be loaded. Really? Each time I load data I have to take out battery? no was the response but it will be faster for me to get my data bundle he said. Since 1310hrs I have been checking every 30 minutes via my online account and *111# menu but zilch! What is going on?
 
Shostakovich said:
I said when i checked the balance it only showed the 20gb and 1gb promotional bundles i purchased last month. In no way could have those shown under normal data bundle balances. no need calling me dumbass as this was only a misinterpritation.
Click to expand...

You are certainly acting like one. Not a great start to a forum....
 
The promo data can take a while to appear. When I see the balance depleted I proceed with my internet browsing. If there's a **** up Vodacom can sort it out by reloading any data they charge OOB due to their system errors.
 
I will do that. If they bill me at R2/MB, I will take up the issue to their local service store.
 
Wouldn't it have been wiser to enquire via customer care then vent if they failed to load your bundle. By the way due to the all week power hour promo most services are running slow im sure it will eventually appear
 
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