I have been a Vodacom customer for more than25 years. One voice phone contract and two data card contracts.
Towards the end of November when I logged onto the Vodacom portal a popup informed me that my one data card was due for a upgrade. At that stage I was contemplating terminating that contract mid April at the end of its term but I never less looked around at what was on offer and I liked package offering 40gb anytime data 20gb night owl and a 10gb video ticket.
I added this deal to my shopping basket but exited the site before concluding the transaction. Vodacom then send me an email “ We see you left before you could checkout. Your items are still saved in your cart. Hurry and grab them while they’re still available”
The next day I logged onto the portal again looked around at various deals and decided against upgrading. After logging off I once again got the “We see you left” email from Vodacom.
Later that day I had another look and this time went through with their full checkout/upgrade procedure.
The next day I received an Email
Hello xxx
Congratulations on your upgrade
Your order number xxxxxxxx
The delivery procedure for the delivery of the new sim card (this was a sim only deal)
Your Contract:
Contact SIM Card R199.00 x 24
On a 20GB Data Contract with
40GB 20GB 0 0
Anytime data Night owl data Voice minutes SMS’s
+ Bonus Video Ticket 10GB 24 Months
Delivery R0.00
Total Due every Month R199.00 x 24
Wishing you great times ahead with your new products!
Regards
The Vodacom Online team
On January 1 the upgrade kicked in and to my surprise I was only credited with 20GB instead of the expected 40GB
On January 3 I phoned 08217844 to query this and after the lengthy waiting for an agent all the red tape for verification the agent I spoke to eventually decided that it was not her sections problem and duly transferred me another department where I had to go through the same story again and again after some time I was transferred to another and eventually the call was dropped.
I phoned again and the whole process was repeated right up to the dropped call. So after about 2 hours of this I decided to call it a day it a day
The next morning, I decided to trey again with the same results. This time I asked for the number of the department I was being transferred to which turned out to be 0821959
There after about 20 minutes of talking and arguing it was decided that I am talking to the wrong section of Vodacom and that he would transfer me to the correct people who happened to the guys at 08217844 who transfer me to him in the first case. So I have been passed around the 2 sections with none of them prepared or qualified to help with my problem
In the process I have been told that the deal never existed. That the original online contract was cancelled and replaced by a 20 GB package
Nobody can explain to me why I received an email confirming the upgrade if the deal did not exist. Perhaps Friday 25 November (black Friday) can explain why this happened. Normally when you get to this point the call usually were just dropped.
Towards the end of November when I logged onto the Vodacom portal a popup informed me that my one data card was due for a upgrade. At that stage I was contemplating terminating that contract mid April at the end of its term but I never less looked around at what was on offer and I liked package offering 40gb anytime data 20gb night owl and a 10gb video ticket.
I added this deal to my shopping basket but exited the site before concluding the transaction. Vodacom then send me an email “ We see you left before you could checkout. Your items are still saved in your cart. Hurry and grab them while they’re still available”
The next day I logged onto the portal again looked around at various deals and decided against upgrading. After logging off I once again got the “We see you left” email from Vodacom.
Later that day I had another look and this time went through with their full checkout/upgrade procedure.
The next day I received an Email
Hello xxx
Congratulations on your upgrade
Your order number xxxxxxxx
The delivery procedure for the delivery of the new sim card (this was a sim only deal)
Your Contract:
Contact SIM Card R199.00 x 24
On a 20GB Data Contract with
40GB 20GB 0 0
Anytime data Night owl data Voice minutes SMS’s
+ Bonus Video Ticket 10GB 24 Months
Delivery R0.00
Total Due every Month R199.00 x 24
Wishing you great times ahead with your new products!
Regards
The Vodacom Online team
On January 1 the upgrade kicked in and to my surprise I was only credited with 20GB instead of the expected 40GB
On January 3 I phoned 08217844 to query this and after the lengthy waiting for an agent all the red tape for verification the agent I spoke to eventually decided that it was not her sections problem and duly transferred me another department where I had to go through the same story again and again after some time I was transferred to another and eventually the call was dropped.
I phoned again and the whole process was repeated right up to the dropped call. So after about 2 hours of this I decided to call it a day it a day
The next morning, I decided to trey again with the same results. This time I asked for the number of the department I was being transferred to which turned out to be 0821959
There after about 20 minutes of talking and arguing it was decided that I am talking to the wrong section of Vodacom and that he would transfer me to the correct people who happened to the guys at 08217844 who transfer me to him in the first case. So I have been passed around the 2 sections with none of them prepared or qualified to help with my problem
In the process I have been told that the deal never existed. That the original online contract was cancelled and replaced by a 20 GB package
Nobody can explain to me why I received an email confirming the upgrade if the deal did not exist. Perhaps Friday 25 November (black Friday) can explain why this happened. Normally when you get to this point the call usually were just dropped.
