Vodacoms Handset Return Policy!

[Soprono]

Just wanted to found out, what the policy sates and how it works. I have a phone about 3 weeks old now that has been declared "NUKED" as internet research states its a unfix-able error and needs to be returned to SP, so what is the method of this since 082111 is down anyone else know ? would it need to go into that whole process of being dispatched and sent to a repair center where we wait for ages ?? or will it just be replaced ? and if i got it deviled via voda upgrades center can i still go to any vodacom shop ??

 

[Ancalagon]

Why dont you phone and find out? But yes, more than likely you are looking at a repair centre unless they accuse it of being water damage.

 

[JacquesZA]

082 1944 but good luck... Only after having to wave the cpa act etc did vodacom replace my wifes 3 week old bb 9900. The wanted to give me a refurb.. Oh also had to phn RIM sa and get them to back me

 

[Ancalagon]

You had to wave the CPA? Why?

 

[Ockie]

If it does not fall withing the 7 days OBF window...then the phone will go through the normal repair process. You may either visit a Vodacom Shop who can book it in for you or you can go directly to a Vodacom Repair centre (previously Vodacare). High end phones like Blackberry, HTC etc are considered at the local branch...but in a lot of cases, it will need to be dispatched to the Advanced Repair Centre (ARC). There a decision will be made if the phone can be repaired or not.

 

[Soprono]

wow a real shame, how can you know what is wrong with your phone within 7 days, looks like the repair lady says there is no difference between a high end phone or a lower end device! WOW 7-14 working days here we come!!!

 

[KevRSA]

wow a real shame, how can you know what is wrong with your phone within 7 days, looks like the repair lady says there is no difference between a high end phone or a lower end device! WOW 7-14 working days here we come!!!

Like

 

[Soprono]

So after my hellopeter complaint (seems like companies only listen this way) i got my repair bumped up and prioritized! Sent phone in last week Friday and my phone has now been dispatched back to Alberton Vodacom ready for collection within 48Hrs so pretty much a total of 5 working days to get this fixed and sorted....Not bad vodacom!