#Vodacomservice sucks

[tayobs]

#Vodacomservice sucks

The reason for this is that I have tried on numerous occasion to have my query resolved via your call centre.

I was an Autopage subscriber and was paying R185 for a deal i had on the BB 9720.

Vodacom was billing me R228 rand and after proving this to the consultants they took down my details.

I chatted first to 2 consultant on different occasion but did not take down their details. Thereafter i tried again and spoke to Vuvu, than Santosh (a supervisor- or so i was told), Gugu and today Thuli and Ashley.

I have 2 references and both these references were taken down with all the information requested and when i followed i was told that it didn't have the right information in it again. I demanded to speak to a manager and was placed hold and transferred around for 30 min before having the to hear the recording for the customer satisfaction survey. That too cut me off after i rated zero's for each category.

I am now on a mission to get my contract cancelled as well demand the service i need from Vodacom.

Very irate and disappointed

 

[MickeyD]

#ihate#'s

 

[Randy_The_Squirrel]

#Vodacomservice sucks

The reason for this is that I have tried on numerous occasion to have my query resolved via your call centre.

I was an Autopage subscriber and was paying R185 for a deal i had on the BB 9720.

Vodacom was billing me R228 rand and after proving this to the consultants they took down my details.

I chatted first to 2 consultant on different occasion but did not take down their details. Thereafter i tried again and spoke to Vuvu, than Santosh (a supervisor- or so i was told), Gugu and today Thuli and Ashley.

I have 2 references and both these references were taken down with all the information requested and when i followed i was told that it didn't have the right information in it again. I demanded to speak to a manager and was placed hold and transferred around for 30 min before having the to hear the recording for the customer satisfaction survey. That too cut me off after i rated zero's for each category.

I am now on a mission to get my contract cancelled as well demand the service i need from Vodacom.

Very irate and disappointed

Dear OP -->> www.hellopeter.com

 

[MickZA]

Might as well join in ...

WTF is Mybb going to sort out that mole that's ruining my back lawn

 

[mr_norris]

The reason for this is that I have tried on numerous occasion to have my query resolved via your call centre.

Firstly, myBB is not Vodacom.

Secondly, I don't know how many people have moaned about not getting any joy out of a call centre. It can't be that difficult to go to a store and speak to someone there?

 

[Deezil]

It is a pain if the nearest damn Vodacom Shop is 70km away. Their help centre is bloody useless, called 082 17844 which is supposedly the "online" department. The menu gives you 3 options. Options 1 & 2 takes you to Sales, Option 3 takes you to Customer Service, neither of them can assist, both are very helpful in trying to put you through to "online" ... Sales simply sends you back to the menu option, Customer Service puts you through to Sales

Phoning 111 doesn't help either. Speak to the same people, same results. Online chat doesn't work, enter your details and start chatting. Press Enter, chat box closes and thanks you profusely for using their *****ty little application. Try again. I can't because apparently I'm already busy with a chat session.

Call me back service. Still waiting for a call 2 days later. Not that I think they will be able to assist.

Seriously for a multi multi billion rand company I cannot believe their service is completely the suck! Lekker 140km round trip for sorting a stupid problem that could have been resolved in 2 minutes by speaking to an actual human (maybe in 12 minutes, it takes 10 bloody minutes to navigate their telephone menu system to get to either Sales or Customer Service. Who cannot assist)

Thanx

/* Rant over

 

[Vinkel]

I also have had the same problem, seems the telecommunications is suffering from over selling units to a massively untrained market with no new technicians making it into their business to assist end users. We are end users and not technicians as I agree with you.