Vodacon Red is for anger!

H

Hummercellc

Expert Member
Joined
Jan 6, 2008
Messages
3,518
Reaction score
191
Location
Richmond, KZN
Called today to enquire about my upgrade, got told it's only in December 2011...

However i took the contract out in December 2009? On Vodacon's system it says i took it out in March 2010 but my signed papers clearly shows December 2009?
:mad:
Don't you upgrade in the 20th month?

Oh well, Cell C here i come........
 
March minus December = 4 months = 24 -20?

Maybe you upgraded in the 20th month last time, but your (old) contract still ran another four months.
 
Ok just got an email from customer care saying i can

“upgrade 16 December 2011. However contract may be cancelled at the end of August 2011 as August 2011 is the 24th month of your contract”

I think Vodacon has screwed something up here!

August 2011 = 20th month of contract
December 2011 = 24th month of contract

So Vodacon I think you got your dates the wrong way around!
 
E-Mailed a scan copy of my contract & Till receipt to VC Customer Care, They say that the incorrect date must have been filled in when i signed for the contract; however my till slip shows the same date as the signed contract. I give up its like farting against thunder! Vodacom seem to employ dumb people, how would it be possible to change the date on the thermal receipt I received from Vodacom?
 
Just be careful. The cancellation will only take effect at the end of the two year period (or whatever they think it is).
 
Hummercellc said:
E-Mailed a scan copy of my contract & Till receipt to VC Customer Care, They say that the incorrect date must have been filled in when i signed for the contract; however my till slip shows the same date as the signed contract. I give up its like farting against thunder! Vodacom seem to employ dumb people, how would it be possible to change the date on the thermal receipt I received from Vodacom?
Click to expand...
Fax it. Make sure you certify it first. They have a copy as well
 
Funny you should say that. I have had issues too with Vodacom.

My colleague upgrades and they tell him his upgrade is in 2 months time. They let him get an E7 for R800. But when I asked (my upgrade was like last year already), they tell me I must pay R2500. Inquired again, and it went up to R2550. Then I posted on the Vodacom fcebook page and then we had another waiting period. Price now, R2600.

They tell me about usage: I have generated WAY more than enough usage to buy more than 1 E7 CASH! They tell me about corporate billing, my colleague is also on corporate billing......in the end, I still dont have the transparent explanation I asked for.
 
INOfentse... The easiest solution was just to cancel all 6 of my contracts, if Vodacom don't care about customer satisfaction i will just take my R5000 a month to someone else. Like maybe Cell C or 8ta they offer much better value for money anyway, plus Vodacom's network is up the creak! Blackberry service always has a fault, 3G never works when you really need it and sms's takes forever to get through to the other end.

Sorry Vodacom, Red is a bad colour! Ever since cell c dropped the red they seem to be leading the pack. Vodacom has taken over from were cell c left off.
 
Hummercellc said:
E-Mailed a scan copy of my contract & Till receipt to VC Customer Care, They say that the incorrect date must have been filled in when i signed for the contract; however my till slip shows the same date as the signed contract. I give up its like farting against thunder! Vodacom seem to employ dumb people, how would it be possible to change the date on the thermal receipt I received from Vodacom?
Click to expand...

Lucky you kept all of that. I never thought I'd need it cos everything's on the system ??!!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X