Vodashop refuses return

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frailwings

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I bought a Samsung Galaxy S4 Mini case as a gift, turned out I bought the wrong one, was an s4 case they needed.
I went back the next day, the store did not have the case for the s4, and would not accept a return for the new and unopened case.

Is this normal for Vodacom shops?

Secondly, does this not violate the CPA?
 
No that's bs, they should allow an exchange or refund. Some vodashops are dodgy though, especially since the stores are franchised.

Call the vodacare centre in Vodaworld & bring it to their attention.
 
cbrunsdonza said:
No law says they have to unless you paid by Credit Card and then they can still keep 5% for chargeback fees.

@OP CPA will not help you
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If there is no signs in store that states no return or no refunds then they are obliged by law to exchange or refund.
 
wow thats really pathetic
one way to ensure a customer ever returns

I can understand if it was used/opened etc...
 
Glue said:
If there is no signs in store that states no return or no refunds then they are obliged by law to exchange or refund.
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Come again, what law is that? Worked full time in retail for nearly two decades and wife has a small business selling retail products and never came across that one. Please show me where this law is?
 
Glue said:
If there is no signs in store that states no return or no refunds then they are obliged by law to exchange or refund.
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Don't think the Consumer Protection Act comes into play unless the item is faulty. So returning something that you don't want is dependent on the seller's policy. Correct me if I am wrong.
 
If anybody makes any effort in taking shop to small claims court you will have a problem.
Been in retail many many years and when I had my shops like 20 years ago we had to display signs stating that you will not do cash refunds.
Most people just accept it when the manager tells them all kinds of rubbish but if they just persists and state that they will take matters further the shops will quickly help you.
 
cbrunsdonza said:
Come again, what law is that? Worked full time in retail for nearly two decades and wife has a small business selling retail products and never came across that one. Please show me where this law is?
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^ this. Been in retail for 10 years now and there is no such law. CPA doesn't cover you unfortunately.
 
CPA is worth nothing. .
The fact remains you have to display signs stating the fact, if you go to court you will have a problem.

Terms and Conditions must be stated on slip or displayed in shop visible for all customers to see.
And that is the law, if you don't believe me get legal advice from the correct people and check.
 
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Glue said:
If anybody makes any effort in taking shop to small claims court you will have a problem.
Been in retail many many years and when I had my shops like 20 years ago we had to display signs stating that you will not do cash refunds.
Most people just accept it when the manager tells them all kinds of rubbish but if they just persists and state that they will take matters further the shops will quickly help you.
Click to expand...

The only time I could see a customer taking me to court is when the item was fault, and not because of buyers remorse which is the case here. But Small Claims Court is a different story and most defendants lose because they don't bother to pitch up (I'm actually off to Small Claims tomorrow as I'm sueing OK furnitures for damaged goods).

But then again in our business we treat our customers how we want to be treated, so we refund without hesitation. Actually we do care a lot why our customers want a refund as we want to keep them happy. We use this as an opportunity to improve the quality of the products we sell.

And due to the nature of our business (hair salon), we can use the returned goods at home for ourselves. I end up being the test bunny for hair shampoos and conditioners all the time.
 
Well it's not like you can refund then can you?
There's a major difference between retail business and a service delivery business which you provide.
 
Glue said:
Well it's not like you can refund then can you?
There's a major difference between retail business and a service delivery business which you provide.
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We provide both retail and service to our clients. Our retail is very important part of our turnover so we need to keep our clients very happy.
 
Retail you say as selling shampoo and hair products?
That's seen as "consumables products" and the only way you have to exchange is when the product is old or faulty.
 
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