sammi01
Senior Member
I subscribed to Vox ADSL a few months ago, but decided to cancel in mid-September, partly due to the quality of their capped adsl product. I was informed the 1 month notice would commence 1 October.
All sorted, I thought, until I received a November invoice. When I queried, it was apparently too late and the debit order would be processed.
Over the past week, I sent numerous emails trying to get a refund. They cannot (or will not) refund ny credit card from which the debit order was processed, so I reluctantly emailed by bank account details.
Now here is where it gets really interesting.... they want a stamped letter from the bank or stamped bank statement. Might as well tell me they do not process refunds.
Worse than my experience with cell providers on cancellation of service!
All sorted, I thought, until I received a November invoice. When I queried, it was apparently too late and the debit order would be processed.
Over the past week, I sent numerous emails trying to get a refund. They cannot (or will not) refund ny credit card from which the debit order was processed, so I reluctantly emailed by bank account details.
Now here is where it gets really interesting.... they want a stamped letter from the bank or stamped bank statement. Might as well tell me they do not process refunds.
Worse than my experience with cell providers on cancellation of service!
