Vox and Fibrehoods problems

S

Scary_Turtle

Expert Member
Joined
Aug 13, 2015
Messages
3,924
Reaction score
2,337
Every day or two there seems to be a problem with Vox on the Fibrehoods network.

We use this connection for all our work needs so when the network goes down for a few hours like it did again today it starts getting pretty irritating. There are points where I would take the 1mb/s iburst we were using over this 100mb/s Vox/fibrehoods fibre because at least it worked consistently.

Last year and early this year everything worked and we had maybe 2 hours downtime in that period but now its downtime for random periods of time between 2-8 times a week.

These are not faults on our fibre these are messages you get on your phone saying "Vox engineers are attending..No ETTR can be confirmed at present. Further feedback to follow", next message "services have been restored". They just tell you its down and bang no connection.

Sorry a slight rant, back to business

Is this a Fibrehoods problem or a Vox/Fibrehoods problem?
Are other ISP's experiencing the same problems?
Is it worth going to another ISP to avoid these problems?

Any input would be great
 
Scary_Turtle said:
Every day or two there seems to be a problem with Vox on the Fibrehoods network.

We use this connection for all our work needs so when the network goes down for a few hours like it did again today it starts getting pretty irritating. There are points where I would take the 1mb/s iburst we were using over this 100mb/s Vox/fibrehoods fibre because at least it worked consistently.

Last year and early this year everything worked and we had maybe 2 hours downtime in that period but now its downtime for random periods of time between 2-8 times a week.

These are not faults on our fibre these are messages you get on your phone saying "Vox engineers are attending..No ETTR can be confirmed at present. Further feedback to follow", next message "services have been restored". They just tell you its down and bang no connection.

Sorry a slight rant, back to business

Is this a Fibrehoods problem or a Vox/Fibrehoods problem?
Are other ISP's experiencing the same problems?
Is it worth going to another ISP to avoid these problems?

Any input would be great
Click to expand...

I'm on Fibrehoods with iConnect, and have had no problem at all for the past 2months or so that I've been live.
 
i was using Vox on the Fibrehoods network for around 9 months. there were often issues and in the end I changed to Webafrica, been with them now for 3 months and no issues whatsoever. I think the problem lies with Vox
 
Scary_Turtle said:
Every day or two there seems to be a problem with Vox on the Fibrehoods network.

We use this connection for all our work needs so when the network goes down for a few hours like it did again today it starts getting pretty irritating. There are points where I would take the 1mb/s iburst we were using over this 100mb/s Vox/fibrehoods fibre because at least it worked consistently.

Last year and early this year everything worked and we had maybe 2 hours downtime in that period but now its downtime for random periods of time between 2-8 times a week.

These are not faults on our fibre these are messages you get on your phone saying "Vox engineers are attending..No ETTR can be confirmed at present. Further feedback to follow", next message "services have been restored". They just tell you its down and bang no connection.

Sorry a slight rant, back to business

Is this a Fibrehoods problem or a Vox/Fibrehoods problem?
Are other ISP's experiencing the same problems?
Is it worth going to another ISP to avoid these problems?

Any input would be great
Click to expand...

We have had very little downtime on the fibrehoods network so sounds like it's ISP relative in your case.
 
Mcirish said:
Vodacom Fibre is one of the best, very consistent
Click to expand...

Might be, but that price. Most ridiculous pricing I have even seen. No thanks, Vodacom can suck my hairy behind before I would ever think of taking fibre from them. I will stick with VUMA + Cool ideas, more speed at half the price, and no downtime
 
I have also had extensive Fibrehoods/Vox problems.

Getting a bit tiring now, not sure how long I can still hold on.

This is in Illovo, Johannesburg.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X