VOX cancellation notice dispute

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Blackpoint

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Jan 15, 2021
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Halfway through my contract with VOX and I've unexpectedly been forced to leave my house permanently and rent another.

I've asked vox to cancel the line within 20 business days (as stipulated by the consumer protection act, section 14) not a month and charge prorate for the 11 days Feb it would still be active. Vox is refusing saying that their contract says they need a full calendar month. Does the CPA not overrule the notice period prescribed in the Vox contract?

Anyone had similar experiences?

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My interpretation of this is, if you gave notice on the 1st of January 2021, the 20 business days you are mentioning would take you up to the 29th of January. The 1st was a public holiday, therefore not a business day, Saturdays and Sundays also isn't business days and should be excluded, therefore the 20 business days starts counting on Monday the 4th of January and ends on the 29th of January.
 
geezer said:
My interpretation of this is, if you gave notice on the 1st of January 2021, the 20 business days you are mentioning would take you up to the 29th of January. The 1st was a public holiday, therefore not a business day, Saturdays and Sundays also isn't business days and should be excluded, therefore the 20 business days starts counting on Monday the 4th of January and ends on the 29th of January.
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Thanks. Unfortunately due to the circumstances around my move, I've had to give notice mid-month. 20 business days from today would be the 11th of Feb but they're saying the account will only be closed at the end of Feb, charging for the full month rather than closing it on the 11th and charging pro-rata rate for those 11 days.
 
Blackpoint said:
Thanks. Unfortunately due to the circumstances around my move, I've had to give notice mid-month. 20 business days from today would be the 11th of Feb but they're saying the account will only be closed at the end of Feb, charging for the full month rather than closing it on the 11th and charging pro-rata rate for those 11 days.
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Yes sounds about right and yes you will pay pro rata too. I doubt you will get anywhere trying to dispute this. rather save your energy and just pay what you will be owing.
 
Interesting, the 20 days.

This was the rule when I was with Axxess. So you basically pay for an extra month, whether you use it or not.
Your debit order against your bank account is an automated process and cannot be stopped after the 24th of each month. Please note that if you are cancelling your service(s) with Axxess, you need to cancel via the control panel by the 24th of the month for the end of the following month.
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RedViking said:
Interesting, the 20 days.

This was the rule when I was with Axxess. So you basically pay for an extra month, whether you use it or not.
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Wonder if that means they can stop your service during that final month if they wanted too...Telkom does this!
 
ngoni615 said:
They do stop it on your final month so long u gave a calendar month notice
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100%, but my question is do they stop it within that month leaving you with no Internet access. I want to do this in June once my installation fee is paid up.
 
JohnStarr said:
100%, but my question is do they stop it within that month leaving you with no Internet access. I want to do this in June once my installation fee is paid up.
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no they stop all services end of month. whether u using it or not
 
My fibre was installed yesterday and activated immediately after I phoned Axxess. They also waived the 30 day cancellation notice period of my Fixed LTE package.

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I tried to sign up with Vox for an ADSL package (already have an inactive ADSL line) until fibre is rolled out in my boondocks of a district.

It took them 4 days to complete the RICA process after numerous e-mails....after I sent a cancellation e-mail they called me and sorted out the RICA stuff. Now it's 2 - 8 weeks for "provisioning".... and they need GPS co-ordinates which I sent immediately.

I don't understand what takes them so long.
 
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