VOX extreme Customer unhappiness

H

Hathy01

Member
Joined
Jul 22, 2009
Messages
19
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Location
Somerset West
I requested a Fibre link via VOX. I have NEVER had a reply to the many emails I sent to VOX. Their phone service is also a shambles - they don't return phone calls! How is a Customer supposed to get assistance from VOX?
Openserve installed my Fibre with no problem. VOX advises my internet is active and are billing me from today. They say I must just configure the router! What router? They have never sent me a router!!
 
Hathy01 said:
I requested a Fibre link via VOX. I have NEVER had a reply to the many emails I sent to VOX. Their phone service is also a shambles - they don't return phone calls! How is a Customer supposed to get assistance from VOX?
Openserve installed my Fibre with no problem. VOX advises my internet is active and are billing me from today. They say I must just configure the router! What router? They have never sent me a router!!
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Vox is one of the worst from what I hear.
 
VOX cancellations dept has just phoned me back and are handing me over to their legal department as I said I was cancelling my installation and would not pay for a service that I have not received!!
 
Just received this email from VOX:
So, you're already a Vox customer and you're enjoying the benefits of your Vox product. Awesome, right? Well, it could get even better...

What if we told you that there was a way to earn some extra cash this festive season by selling the same products you’re enjoying? Yep, by signing up as a Vox Ambassador, you can earn up to R450* commission for every successful sale you drive to your personal Vox Shop.

I haven't even revived my router yet, and they still don't reply to my emails!!
 
How are you paying them? Hopefully not by debit order. Just dont pay them. Go to another service provider.
 
rh1 said:
How are you paying them? Hopefully not by debit order. Just dont pay them. Go to another service provider.
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They pestered me for a year to sign a "debit order mandate". One day some chick phoned me I told her I will continue to pay by card thanks... never heard from them again, but yes, when the time came to kick them to the kerb... I just stopped paying. They sent me all sorts of threatening letters... my DELETE button worked well.

Vox Telecom are worse than MWEB, they're cnuts!
 
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Hathy01 said:
Just received this email from VOX:
So, you're already a Vox customer and you're enjoying the benefits of your Vox product. Awesome, right? Well, it could get even better...

What if we told you that there was a way to earn some extra cash this festive season by selling the same products you’re enjoying? Yep, by signing up as a Vox Ambassador, you can earn up to R450* commission for every successful sale you drive to your personal Vox Shop.

I haven't even revived my router yet, and they still don't reply to my emails!!
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What dodgy ISP is this that uses a MLM. Sies.
 
PaulMurkin said:
They pestered me for a year to sign a "debit order mandate". One day some chick phoned me I told her I will continue to pay by card thanks... never heard from them again, but yes, when the time came to kick them to the kerb... I just stopped paying. They sent me all sorts of threatening letters... my DELETE button worked well.

Vox Telecom are worse than MWEB, they're cnuts!
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Agreed. Debit order mandates should be banned and only Debicheck allowed as there is a whole bunch of scamsters abusing them. Sounds like there people at Vox who were hired in from Mirror Trading International!
 
Think I'm getting a taste of Vox customer support now as well.

Trying to move my line to them for the BF deal, and all I get is radio silence basically... So I have zero idea if there are any issues, or anything holding up the order at all, and currently I sit without interwebs. Fun Fun Fun.
 
ToxicBunny said:
Think I'm getting a taste of Vox customer support now as well.

Trying to move my line to them for the BF deal, and all I get is radio silence basically... So I have zero idea if there are any issues, or anything holding up the order at all, and currently I sit without interwebs. Fun Fun Fun.
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That sounds like Vox alright.. they're sinking like the Titanic it seems.. they don't give AF either about the ISPA anymore so no point in complaining there
 
PaulMurkin said:
That sounds like Vox alright.. they're sinking like the Titanic it seems.. they don't give AF either about the ISPA anymore so no point in complaining there
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I don't think they're sinking like the Titanic in all honesty, they're just so big they don't give AF largely...
 
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