Vox/Frogfoot package upgrades = slower Internet

[Grumpy Old Man]

Been on Vox 100/10 package for about a year, and due to them running a double speed promotion I have been getting 200/20 mbps connection.

Got email from them that from 1 May all packages will be doubled.

Come May 1st, and guess what? I'm down to 100/10. Upgraded packages means downgraded connection speed.

Sent emails to support, and absolutely no response.

 

[Chingha]

Same on Frogfoot/Comtel.

Tech support has bumped it to sales! Will followup on Monday

 

[Grumpy Old Man]

Nice. Another 2 days past and I'm still stuck at half my normal speed. Spoke to support and was told they would escalate to Frogfoot and give me feedback. Of course nothing since.

 

[Chingha]

Same here, this is sounding more and more like a PR exercise that hasn't been communicated to the ISPs.

Let's see where this goes.

 

[Grumpy Old Man]

Same here, this is sounding more and more like a PR exercise that hasn't been communicated to the ISPs.

Let's see where this goes.

Still no feedback, but now I am on a 100/100 connection, instead of the 200/20 it should be. Is there someone at Vox Telecom that can help?

 

[Grumpy Old Man]

Got this from Vox just now:

"Dear Customer,
We sincerely apologise for the error made in our Vox Service Alignment notification sent out on 1 April 2021 as well as any inconvenience it may have caused.

Please be advised, Frogfoot customers with a 100/10Mbps line speed package will be upgraded to a symmetrical 100/100Mbps package and not an asymmetrical 200/20Mbps package, as previously communicated."

This means that my Internet speed is halved as previously the were running their double line promotion. For residential use I have absolutely no need for a 100mbs upload speed. Give me the 200/20 you promised.