Vox: International Streaming + Buffering

H

hjlinde

Well-Known Member
Joined
Oct 30, 2015
Messages
132
Reaction score
44
Anyone else been experiencing issues with streaming from international sources such as twitch? Been specifically bad this week.

Doing the the usual speedtests etc locally all appears fine get my 40/20 as per my line and latency < 3ms. However I can't even stream a 6mbps twitch stream without it buffering every couple of seconds. In fact even streams < 3mbps struggle.

Contacted Vox, but of course this type of query always fall on deaf ears with the usual 'restart your router' type advice.
 
Which area are you in, I haven't been experiencing any issues at all.
Twitch, YT, Netflix and torrents are all fine.
 
It was initially intermittent, only happening at 5pm-10pm at night. Now it's happening a majority of the time.
The latest today is an engineer wants a "time when an agent can contact you to do a broadband connection with a test account we need to try and eliminate if the issue is being caused by the line or the data ". I'm also in CPT.
 
hjlinde said:
Anyone else been experiencing issues with streaming from international sources such as twitch? Been specifically bad this week.

Doing the the usual speedtests etc locally all appears fine get my 40/20 as per my line and latency < 3ms. However I can't even stream a 6mbps twitch stream without it buffering every couple of seconds. In fact even streams < 3mbps struggle.

Contacted Vox, but of course this type of query always fall on deaf ears with the usual 'restart your router' type advice.
Click to expand...
DDoS
 
zoozi said:
It was initially intermittent, only happening at 5pm-10pm at night. Now it's happening a majority of the time.
The latest today is an engineer wants a "time when an agent can contact you to do a broadband connection with a test account we need to try and eliminate if the issue is being caused by the line or the data ". I'm also in CPT.
Click to expand...
I have had this problem on Vox while streaming sports and news channels using a TV box. Now going on for over 30 days. Was told to upgrade from 10/2 to 20/2. Still the same problem during peak times. Vox upgraded the problem to level 4 engineers today. There helpdesk "gentleman" that take the calls are clueless. Always asked for a Senior technical person or you are just wasting your time. Let's see what the level 4 engineers can do about my buffering.
 
Jbn222 said:
I have had this problem on Vox while streaming sports and news channels using a TV box. Now going on for over 30 days. Was told to upgrade from 10/2 to 20/2. Still the same problem during peak times. Vox upgraded the problem to level 4 engineers today. There helpdesk "gentleman" that take the calls are clueless. Always asked for a Senior technical person or you are just wasting your time. Let's see what the level 4 engineers can do about my buffering.
Click to expand...
So Vox replied the following
Jbn222 said:
I have had this problem on Vox while streaming sports and news channels using a TV box. Now going on for over 30 days. Was told to upgrade from 10/2 to 20/2. Still the same problem during peak times. Vox upgraded the problem to level 4 engineers today. There helpdesk "gentleman" that take the calls are clueless. Always asked for a Senior technical person or you are just wasting your time. Let's see what the level 4 engineers can do about my buffering.
Click to expand...
So Vox replied that the steaming service I am using are International based and they are unable to guarantee a stable connection due to these being located internationally and they do not know the path the data takes to get to my media box.
So my question is, is there a ISP that can handle this out there?
 
The weird thing is I'm on Vox and my Twitch streaming has always been perfect, I watched more than an hour last night and it didn't buffer once.
 
Jbn222 said:
So Vox replied the following

So Vox replied that the steaming service I am using are International based and they are unable to guarantee a stable connection due to these being located internationally and they do not know the path the data takes to get to my media box.
So my question is, is there a ISP that can handle this out there?
Click to expand...

Did you make an oops? You left out what Vox's reply was.
I'm having problems with Twitch buffering mostly, but I trialed an IPTV service over the weekend and it also buffered.
Also, "unable to guarantee a stable connection due to these being located internationally", this was the response I received from the senior engineer at Vox as well when he first did proper testing for Twitch issues, told to report to SADV myself (who don't take queries from end users like me). Luckily 2 weeks of back and forth later, managed to get a technician to log a report with SADV (should have happened after the first diagnostics).
 
zoozi said:
Did you make an oops? You left out what Vox's reply was.
I'm having problems with Twitch buffering mostly, but I trialed an IPTV service over the weekend and it also buffered.
Also, "unable to guarantee a stable connection due to these being located internationally", this was the response I received from the senior engineer at Vox as well when he first did proper testing for Twitch issues, told to report to SADV myself (who don't take queries from end users like me). Luckily 2 weeks of back and forth later, managed to get a technician to log a report with SADV (should have happened after the first diagnostics).
Click to expand...
Yes after longer than 30 days and lots of frustration I get told that. There kind "gentlemen" at the helpdesk are clueless and just keep you running around, but that won't be for long.
 
Are you finding live soccer buffers on the IPTV service you are using?

If it is an IPTV service, have you tried using an alternate internet connection for testing?
 
clickingbuttons said:
Are you finding live soccer buffers on the IPTV service you are using?

If it is an IPTV service, have you tried using an alternate internet connection for testing?
Click to expand...

I've had shocking IPTV streaming performance on VOX for around 2 months fwiw, to the extent live sports events are basically unwatchable. Before that on VDSL (also with Vox but fatpipe capped, not uncapped fibre) without any issues at all.

Works perfectly using MTN LTE as either a hotspot or on iOS with IPTV app.

So VOX is definitely nuking IPTV streams, that's for sure.
 
thewusman said:
I've had shocking IPTV streaming performance on VOX for around 2 months fwiw, to the extent live sports events are basically unwatchable. Before that on VDSL (also with Vox but fatpipe capped, not uncapped fibre) without any issues at all.

Works perfectly using MTN LTE as either a hotspot or on iOS with IPTV app.

So VOX is definitely nuking IPTV streams, that's for sure.
Click to expand...
i cancel and move on at this point, i don't waste my time with "support".
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X