VOX is down

AntiGanda · Oct 15, 2015

Local is also very odd:

C:\Users\Ant>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [141.101.112.56]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 141 ms 8 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 10 ms 10 ms 10 ms 41.193.121.9
4 225 ms 9 ms 9 ms 41.193.121.10
5 34 ms 12 ms 9 ms 209.203.1.41
6 10 ms 10 ms 10 ms 41.193.120.113
7 176 ms 176 ms 176 ms 196.41.24.174
8 242 ms 176 ms 176 ms ldn-b3-link.telia.net [213.248.100.161]
9 * * * Request timed out.
10 179 ms 177 ms 176 ms ldn-b5-link.telia.net [213.155.136.75]
11 318 ms 183 ms 177 ms cloudflare-ic-306325-ldn-b3.c.telia.net [62.115.
42.242]
12 181 ms 176 ms 176 ms 141.101.112.56

Trace complete.

C:\Users\Ant>

FresJunker · Oct 15, 2015

cvanwie said:
That's not what I wanted to hear... Yes, please send me any info, you might find something that looks like C###### or order number, or something like that. I can then find you on the network.

The problem here is that Vumatel manages the speed rates, we don't. If they aren't, I'd like to escalate to them but I need a user to show them where the problem is.

Send to my inbox when you can!

Thanks.

Thank you cvanwie. The issue has been resolved. Thank you for the support!

cvanwie · Oct 16, 2015

AntiGanda said:
So what's happening now with pings?

C:\Users\Ant>tracert www.twitter.com

Tracing route to twitter.com [199.16.156.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 74 ms 9 ms 9 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 11 ms 10 ms 10 ms 41.193.121.9
4 8 ms 9 ms 8 ms 41.193.121.10
5 15 ms 11 ms 12 ms 209.203.1.41
6 10 ms 10 ms 9 ms 41.193.120.113
7 175 ms 176 ms 180 ms 196.41.24.174
8 177 ms 255 ms 176 ms xe-10-2-2.edge4.London1.Level3.net [195.50.120.1
3]
9 177 ms 176 ms 288 ms ae-125-3511.edge5.london1.Level3.net [4.69.166.4
1]
10 184 ms 176 ms 297 ms ae-125-3511.edge5.london1.Level3.net [4.69.166.4
1]
11 176 ms 176 ms 176 ms TWITTER-INC.edge5.London1.Level3.net [195.50.120
.66]
12 284 ms 282 ms 609 ms ae65.atl1-er2.twttr.com [192.133.76.19]
13 276 ms 277 ms * 199.16.156.70
14 394 ms 276 ms 276 ms 199.16.156.70

Trace complete.

C:\Users\Ant>

Well, looks like there's quite a delay from Level3 to Twitter.

I drew a few things, which, I'm hoping help you understand a bit more:

http://i.imgur.com/eTP49v9.png

I found an article which I think might be a good idea to read: http://customer.xfinity.com/help-and-support/internet/run-traceroute-command/

You'll notice the latency is here:

11 176 ms 176 ms 176 ms TWITTER-INC.edge5.London1.Level3.net [195.50.120.66]
12 284 ms 282 ms 609 ms ae65.atl1-er2.twttr.com [192.133.76.19]

The last hop in the tracert is what you need to pay attention to, HOP#|RTT1|RTT2|RTT3|destination - there's no average, it's 3 pings to the destination and what each ping was.

You will see that the hand off from Telkom to our (VOX) network is wonderful; the problem is in a 3rd parties network.

cvanwie · Oct 16, 2015

AntiGanda said:
Local is also very odd:

C:\Users\Ant>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [141.101.112.56]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 141 ms 8 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 10 ms 10 ms 10 ms 41.193.121.9
4 225 ms 9 ms 9 ms 41.193.121.10
5 34 ms 12 ms 9 ms 209.203.1.41
6 10 ms 10 ms 10 ms 41.193.120.113
7 176 ms 176 ms 176 ms 196.41.24.174
8 242 ms 176 ms 176 ms ldn-b3-link.telia.net [213.248.100.161]
9 * * * Request timed out.
10 179 ms 177 ms 176 ms ldn-b5-link.telia.net [213.155.136.75]
11 318 ms 183 ms 177 ms cloudflare-ic-306325-ldn-b3.c.telia.net [62.115.
42.242]
12 181 ms 176 ms 176 ms 141.101.112.56

Trace complete.

C:\Users\Ant>

Why does this look odd?

Looks like their website got moved to London for what ever reason at the time that you performed a test. They don't host with us.

If you look today, I'd imagine you see that they are local again.

Code:

traceroute to 141.101.112.56 (141.101.112.56), 64 hops max, 40 byte packets
 1  196.22.238.121 (196.22.238.121)  0.216 ms  0.196 ms  0.205 ms
 2  41.193.32.149 (41.193.32.149)  0.424 ms 41.193.32.137 (41.193.32.137)  0.414 ms  0.608 ms
 3  41.193.32.198 (41.193.32.198)  0.595 ms 41.193.32.202 (41.193.32.202)  0.778 ms 41.193.32.198 (41.193.32.198)  0.586 ms
 4  41.193.119.22 (41.193.119.22)  0.696 ms 41.193.119.30 (41.193.119.30)  0.634 ms  0.630 ms
 5  africainx.jb1.napafrica.net (196.46.25.135)  1.499 ms  1.457 ms  1.862 ms
 6  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net (41.66.181.59)  1.667 ms  1.855 ms  1.613 ms
 7  141.101.112.56 (141.101.112.56)  1.653 ms  1.600 ms  1.601 ms

AntiGanda · Oct 19, 2015

Ping to Twitter after midnight now over 300ms. I thought it should not be that high?

Tracing route to twitter.com [199.16.156.6]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 13 ms 9 ms 10 ms 41.193.121.9
4 9 ms 9 ms 8 ms 41.193.121.10
5 9 ms 9 ms 22 ms 209.203.1.41
6 12 ms 12 ms 10 ms 41.193.120.89
7 21 ms 21 ms 21 ms 41.193.106.105
8 22 ms 21 ms 21 ms 41.193.106.97
9 27 ms 26 ms 27 ms 41.193.106.101
10 27 ms 27 ms 26 ms 41.193.32.198
11 200 ms 201 ms 200 ms 196.41.27.70
12 200 ms 200 ms 200 ms ldn-b5-link.telia.net [213.248.86.21]
13 200 ms 200 ms 199 ms ldn-bb3-link.telia.net [213.155.137.116]
14 201 ms 201 ms 200 ms ldn-b3-link.telia.net [62.115.134.135]
15 200 ms 200 ms 200 ms twitter-ic-302264-ldn-b3.c.telia.net [62.115.34.
10]
16 306 ms 306 ms 306 ms ae65.atl1-er2.twttr.com [192.133.76.19]
17 306 ms 306 ms 306 ms 199.16.156.6

Trace complete.

ghostR · Oct 19, 2015

AntiGanda said:
Ping to Twitter after midnight now over 300ms. I thought it should not be that high?

Tracing route to twitter.com [199.16.156.6]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms dsl-197-245-124-1.voxdsl.co.za [197.245.124.1]
3 13 ms 9 ms 10 ms 41.193.121.9
4 9 ms 9 ms 8 ms 41.193.121.10
5 9 ms 9 ms 22 ms 209.203.1.41
6 12 ms 12 ms 10 ms 41.193.120.89
7 21 ms 21 ms 21 ms 41.193.106.105
8 22 ms 21 ms 21 ms 41.193.106.97
9 27 ms 26 ms 27 ms 41.193.106.101
10 27 ms 27 ms 26 ms 41.193.32.198
11 200 ms 201 ms 200 ms 196.41.27.70
12 200 ms 200 ms 200 ms ldn-b5-link.telia.net [213.248.86.21]
13 200 ms 200 ms 199 ms ldn-bb3-link.telia.net [213.155.137.116]
14 201 ms 201 ms 200 ms ldn-b3-link.telia.net [62.115.134.135]
15 200 ms 200 ms 200 ms twitter-ic-302264-ldn-b3.c.telia.net [62.115.34.
10]
16 306 ms 306 ms 306 ms ae65.atl1-er2.twttr.com [192.133.76.19]
17 306 ms 306 ms 306 ms 199.16.156.6

Trace complete.

The high latency starts outside of the vox network.

TL;DR - It isn't Vox's problem.

micR · Oct 19, 2015

ghostR said:
The high latency starts outside of the vox network.

TL;DR - It isn't Vox's problem.

to add

that ip appears to be in Canada, and AntiGanda doesn't seem to understand that distance affects latency...

Wasabee! · Oct 19, 2015

I don't think AntiGanda is taking the time to read cvanwie's responses. After reading that website that was linked about traceroute it actually makes a lot more sense and would be self explanatory if AntiGanda just read it before posting. This is post #223.

TofuMofu · Oct 19, 2015

Wasabee! said:
I don't think AntiGanda is taking the time to read cvanwie's responses. After reading that website that was linked about traceroute it actually makes a lot more sense and would be self explanatory if AntiGanda just read it before posting. This is post #223.

I think he just likes to complain.

MickeyD · Oct 19, 2015

The initial complaint per the OP has been resolved.

To consolidate all the threads created for Vox, I have created a single "official" thread ---> http://mybroadband.co.za/vb/showthread.php/776126-Official-Vox-DSL-feedback-thread

Join the MyBroadband community

Get started

VOX is down

AntiGanda

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FresJunker

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cvanwie

Senior Member

cvanwie

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AntiGanda

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ghostR

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micR

Well-Known Member

Wasabee!

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TofuMofu

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MickeyD

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